Job Description

1. Job Summary

The Operations & Systems Lead is a senior operational role responsible for the efficiency, structure, and scalable growth of Party Peeps. You will shape the systems, processes, and operational infrastructure that enable the business to run smoothly, profitably, and consistently as it expands.

This role is central to ensuring the company delivers exceptional experiences at scale; coordinating people, processes, technology, and resources so the organisation can grow confidently without compromising quality.

You will provide strategic direction for operations, optimise processes across the business, enhance capacity and utilisation, and ensure Party Peeps is built on strong operational foundations that support long-term, sustainable growth.

2. Key Responsibilities

A. Operational Strategy & Efficiency

Design, implement, and continually refine scalable operational processes that improve efficiency and service consistency. Build the operational infrastructure needed for business growth, ensuring systems, scheduling models, workflows, and quality standards evolve with demand. Lead on the selection and optimisation of operational tools (project management, CRM, scheduling, automation platforms). Ensure operational risks are identified and mitigated early through robust systems and documentation.

B. Financial Performance & Resource Planning

Support the development of operational budgets, ensuring efficient use of resources across the business. Monitor utilisation, capacity, and scheduling accuracy across team members and freelancers. Drive improvements in profitability through better cost control, process efficiency, and data-driven decision-making. Introduce and track key operational KPIs relating to performance, efficiency, and cost-effectiveness.

C. Leadership, Collaboration & Team Operations

Act as the operational link between delivery, logistics, office teams, customer experience, and marketing. Lead operational communication rhythms and ensure smooth cross-department workflow. Support team members with training, onboarding, and process adoption to ensure company-wide alignment. Champion a culture of clarity, accountability, and continuous improvement.

D. Systems, Technology & Infrastructure

Build simple automations to reduce manual work and improve consistency. Maintain and evolve the Party Peeps Operations Playbook, ensuring processes remain clear, current, and scalable. Oversee operational tools, software, and systems to ensure they support efficient workflows. Strengthen operational infrastructure to handle increasing volume and complexity.

In essence: You ensure the business operates cleanly, efficiently, and profitably and becomes more scalable every quarter.

3. Essential Skills & Experience

A. Qualifications & Experience

Experience in operational management or systemisation within a small business or SME. Proven track record in improving processes, implementing systems, or leading operational change. Confident using project management software, digital tools, and workflow systems. Experience with scheduling, resource coordination, or service delivery operations. Commercially aware, with understanding of budgets, margins, utilisation, and efficiency.

B. Core Competencies

Strategic thinker with the ability to turn organisational goals into operational plans. Highly analytical with a data-driven approach to performance and decision-making. Strong communicator able to influence and align different teams. Tech-savvy with a passion for building structure, clarity, and efficiency. Proactive problem-solver who thrives in a fast-paced, evolving environment.

C. Behavioural Attributes

Detail-oriented and organised Collaborative and team-positive Calm under pressure Resilient and adaptable Results-focused with a continuous improvement mindset

4. What's In It For You

A senior leadership role shaping the operational future of the company. Genuine influence over systems, strategy, and scalable infrastructure. Clear progression pathway toward a future COO-level position. A supportive, family-minded team culture. Hybrid and flexible working. The chance to have a tangible, long-term impact on a growing events company.

5. How to Apply

Send your CV and a short note (or video, if you prefer) answering:

"What's a system or process you've built that made a business run better -- and how did you do it?"

Job Types: Full-time, Permanent

Pay: 38,000.00-45,000.00 per year

Benefits:

Work from home
Work Location: In person