Job Description

Head of Operations

About UKLC:

UKLC is a leading provider of English language summer courses for young learners, offering immersive language experiences at locations across the UK. Our mission is to deliver high-quality educational experiences that combine English language learning with cultural immersion, providing a safe, dynamic environment where students can grow and develop.

Our aims are simple: to

Educate

,

Inspire

and

Enrich

future generations. We are passionate about providing life-changing experiences for young international learners.

Job title: Head of Operations

Contract Type:

Permanent

Reporting to:

Operations Director

Working Hours:

37.5 hours per week. As this is a senior role within UKLC, the successful candidate will need to work at least 4 days a week. Additional hours will be required during busy operational periods.

Place of Work:

Office or remote

Salary:

35,000-40,000 Per annum based on experience

As the Head of Operations, you will play a key leadership role in supporting the Operations Director to optimise the operational processes and ensure the smooth running of UKLC's summer school programmes and assist them in managing day-to-day operations while focusing on continuous improvement and process efficiency.

You will have oversight of strategic and long-term operational improvements, with a strong emphasis on streamlining workflows, implementing data-driven processes, and managing large-scale logistical operations. Your role will focus on the optimisation of internal systems, particularly using Excel to improve tracking, reporting, and decision-making.

This role focuses on managing large-scale logistical operations, supporting staff, and ensuring that all operational areas run smoothly, from accommodation and transportation to student welfare and budgeting. You will be responsible for driving operational efficiency, improving processes, and delivering an exceptional experience for students, staff, and external partners.

You will also be responsible for delivery and several centres will fall within your remit during operational times

As Head of Operations, you will work closely with the Operations Director to ensure the efficient delivery of UKLC's summer school programmes. You will provide senior operational leadership, overseeing day-to-day operations while driving strategic, long-term improvements across multiple centres during operational periods.

The role has a strong focus on optimising large-scale logistical operations, including accommodation, transport, student welfare, staffing, and budgeting. You will streamline workflows, implement data-driven processes, and improve internal systems--particularly through advanced use of Excel--to enhance tracking, reporting, and decision-making.

You will support the operational and sales teams, ensure consistency and quality across centres, and maintain smooth delivery in a fast-paced environment. Ultimately, you will be responsible for improving operational efficiency and delivering an exceptional experience for students, Group Leaders and the UKLC team by careful planning, programme preparation and communication within UKLC and external partners

This is an exciting opportunity in a fast-paced environment and the successful applicant will play a key role within the UKLC team. You will act as a Regional Operational Support for a number of our summer schools including extensive travel and overnight stays during the busy periods.

Key Responsibilities:

1.

Support Operations Strategy & Oversight:

o Collaborate with the

Operations Director

to develop and execute the operational strategy for UKLC's summer school programmes, ensuring that all processes align with the company's strategic goals.

o Assist in setting key performance indicators (KPIs) and operational goals for the summer school programmes, helping to ensure that all targets are met and performance is continuously monitored.

o Provide recommendations to the

Operations Director

on process improvements based on data analysis and insights gained from Excel-based tracking systems.

2.

Excel & Data-Driven Process Optimisation:

o Take the lead in refining and streamlining Excel-based operational systems to improve reporting, resource management, and performance tracking across all aspects of the summer school programmes.

o Develop automated reports and dashboards in Excel that help the

Operations Director

and senior leadership team make informed, data-driven decisions on logistics, staffing, and resource allocation.

o Use Excel to identify operational bottlenecks and inefficiencies, and propose solutions to automate or streamline key tasks.

3.

Logistical Planning & Coordination:

o Assist the

Operations Director

in overseeing the logistics of accommodation, transportation, catering, and other operational requirements, ensuring that resources are allocated efficiently and cost-effectively.

o Collaborate with the

Operations Director

to plan large-scale operations, such as student arrivals and departures, and support the operational teams in managing any operational challenges ensuring clear communication and execution of all plans.

o Oversee the planning and execution of operational schedules, ensuring all resources are allocated appropriately and timelines are adhered to.

4.

Team Support & Development:

o Act as a Regional Operational Support for a number of our summer schools including extensive travel and overnight stays during the busy periods.

o Support the

Operations Director

in managing and developing the operational team, assisting with the recruitment, training, and performance management of staff members.

o Help to foster a positive, collaborative culture by encouraging team members to use Excel and other tools to improve their operational processes and report progress.

o Provide guidance to team members on how to optimise their own use of Excel, ensuring that everyone is equipped to contribute effectively to operational goals.

5.

Financial Reporting & Budget Monitoring:

o Work with the

Operations Director

and

Finance Manager

to manage the operational budget for UKLC's summer school programmes, ensuring that all expenditures are tracked accurately and align with financial goals.

o Use Excel to track and report on spending related to accommodation, staff, transport, and other logistical costs, helping to ensure that budgets are adhered to and identifying any potential savings opportunities.

6.

Quality Assurance & Process Improvement:

o Continuously monitor operational performance, identifying areas where processes can be improved to increase efficiency and enhance the quality of the student experience.

o Implement process improvements and best practices across various operational areas, ensuring that all logistical tasks and activities run smoothly.

o Conduct post-programme evaluations and gather feedback from staff, students, and parents to inform future operational strategies. Report findings to Senior Management Team

7.

Health & Safety & Risk Management:

o Work with the

Operations Director

to ensure compliance with health and safety regulations, maintaining accurate and up-to-date records in Excel for all relevant operational activities.

o Assist in developing and maintaining risk management systems to track and document incidents, accidents, any safety concerns and ensure emergency procedures are in place and are adhered to at all times.

o Support the

Operations Director

in preparing for health & safety audits, ensuring that all necessary documentation is accurate and ready for review.

8.

Stakeholder Management & Communication:

o Act as a key point of contact for external stakeholders, including schools, parents, and third-party vendors, ensuring that operational information is communicated clearly and efficiently.

o Manage stakeholder relationships, ensuring that all operational details are executed to meet their expectations and needs.

o Support the

Operations Director

in handling escalated concerns or operational challenges from stakeholders.

Key Skills & Experience:

Advanced Excel Skills:

Strong proficiency in Excel, including advanced functions such as pivot tables, VLOOKUP, macros, and formula building. Experience in developing dashboards, automating reports, and tracking operational data to optimise efficiency.

Operational Leadership:

Proven experience in operational management, with at least 3 years in a senior role within a similar educational, events, or hospitality environment.

Strong Communication:

Excellent communication skills, both written and verbal, with the ability to support and engage with internal teams and external stakeholders effectively.

Attention to Detail & Organisation:

Exceptional attention to detail and organisational skills, with the ability to manage multiple tasks and competing priorities effectively.

Problem-Solving & Analytical Skills:

Ability to analyse data, identify patterns, and implement process improvements. Skilled in troubleshooting operational challenges using data-driven insights and provide effective, practical solutions in a fast-paced, dynamic environment.

Team Management:

Strong leadership and team management skills, with experience in recruiting, training, and developing staff.

Financial Acumen:

Experience in budget tracking, cost management, and financial reporting, particularly using Excel and ensuring that operational activities stay within financial constraints already set

Health & Safety Awareness:

A good understanding of health and safety regulations, especially in an educational or residential setting.

Customer-Centric Approach:

A focus on delivering exceptional customer service and ensuring a positive experience for students, staff, and stakeholder

Logistical Coordination:

Strong understanding of logistics, resource allocation, and large-scale event coordination. Experience in managing accommodation, transportation, and group activities is preferred.

Cultural Sensitivity:

Ability to work with a diverse team and student body, demonstrating cultural awareness and sensitivity in all interactions.

Desirable Qualities:

Project Management:

Experience managing or supporting large-scale operational projects, particularly those that require detailed planning and logistical coordination.

Process Improvement Mindset:

A proactive attitude towards identifying areas for improvement and implementing solutions to drive operational efficiency.

Language Skills:

Knowledge of additional languages is a plus, especially for liaising with international students and partners.

Benefits:

Competitive salary based on experience

Opportunities for professional development and career progression

Meals provided during operational periods

Accommodation provided for the duration of the summer programme (if applicable/where necessary)

A vibrant, multicultural work environment

This job description is an outline of your main responsibilities. Within the context of your contract of employment, the company may, within reason, request you undertake other tasks and duties as needs dictate.

To Apply:

Please send your CV and a covering letter outlining your relevant experience and why you're the ideal candidate for this role to Recruitment@uklc.org.

Deadline for Applications:

16:00 -5th January 2026

Interview Dates:

6th - 9th January 2026

Start Date:

Immediately

Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Enhanced paternity leave Flexitime Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Wrexham LL12 0AY