Job Description

xf0x9fx8exafOur mission?
To increase accessibility to prescription medications and improve health outcomes by providing a seamless, technology-driven solution that empowers brands to integrate digital health services effortlessly, Evaro strives to build the online banking for UK healthcare.
xf0x9fx9ax80Our journey
Evaro was founded in 2018 by , and after realising that 25% of Accident & Emergency (A&E) consultations and 40% of General Practice (GP) appointments focused on minor health conditions. Starting as an online service for e-Surgery and e-Pharmacy, Evaro has since expanded its offerings to support 13.5 million patients across NHS and private healthcare services in the UK.
xf0x9fx8cxb1Our values:
Put Patients First | We exist to improve patients' lives.
Teamwork Makes It Work | We believe in collaboration.
Level Up | Continuous learning is core to our success.
Embrace Innovation | We lead with cutting-edge digital health technologies.
Join us as a Head of Ops Excellence to optimise performance across departments, improve team collaboration, and ensure timely, accurate delivery of medications to every customer.
You will report to the CEO and collaborate with a team of dedicated leads across warehouse operations, customer service, and pharmacy.
As a Head of Ops Excellence at Evaro, you will:

• Shape and execute cross-functional process strategies across our warehouse, pharmacy, and customer service operations.
• Collaborate with team leads to uncover bottlenecks and enhance operational flow.
• Coach leaders to elevate team performance and capacity, with a sharp focus on achieving same-day medication dispatch.
• Drive performance reviews, analyse output, and implement continuous improvement initiatives that scale with impact.

About you:

• You have a solid background in operations, consulting, or warehouse/logistics environments.
• You're confident working with data - comfortable using dashboards to uncover insights and drive decisions.
• Youre a natural team leader and coach, skilled at improving collaboration across departments.
• You understand compliance and risk, especially in regulated environments like healthcare
• You think strategically and know how to support and empower on-the-ground teams to execute effectively.
• You thrive in fast-paced environment

xf0x9fxa4x94 What you can expect

• Work in a fast-growing startup redefining healthcare through technology and data.
• Collaborate with innovative clients and a passionate, forward-thinking team.

• Take on high-impact projects that directly shape the future of digital healthcare.

• Embrace innovation in a company centred on technology-driven solutions.

xf0x9fx8ex81 Perks

• Salary mutually agreed upon, reflecting your experience.
• Pension scheme
• Opportunities for professional development and growth
• A modern office based just outside of Norwich
• Regular team building and events

xf0x9fx92xac Our hiring process:

• Initial conversation with our Talent Partner (Maja)
• 1-hour virtual assessment
• Interview with Hiring Manager
• Onsite/remote business case to connect with the team and experience the company culture.
• Offer

xf0x9fx93x92 To learn more about us:
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Evaro was founded in 2018 by clinicians as a sustainable option to the huge amount of paper waste produced by the NHS. Based in Norwich, we are purely an online service, offering a variety of treatments online through an online consultation with our prescribing team.