Job Description

xf0x9fx8exafOur mission?To increase accessibility to prescription medications and improve health outcomes by providing a seamless, technology-driven solution that empowers brands to integrate digital health services effortlessly, Evaro strives to build the online banking for UK healthcare.xf0x9fx9ax80Our journeyEvaro was founded in 2018 by , and after realising that 25% of Accident & Emergency (A&E) consultations and 40% of General Practice (GP) appointments focused on minor health conditions. Starting as an online service for e-Surgery and e-Pharmacy, Evaro has since expanded its offerings to support 13.5 million patients across NHS and private healthcare services in the UK.xf0x9fx8cxb1Our values:Put Patients First | We exist to improve patients' lives.
Teamwork Makes It Work | We believe in collaboration.
Level Up | Continuous learning is core to our success.
Embrace Innovation | We lead with cutting-edge digital health technologies.Join us as a Head of Ops Excellence to optimise performance across departments, improve team collaboration, and ensure timely, accurate delivery of medications to every customer.You will report to the CEO and collaborate with a team of dedicated leads across warehouse operations, customer service, and pharmacy.As a Head of Ops Excellence at Evaro, you will:

• Shape and execute cross-functional process strategies across our warehouse, pharmacy, and customer service operations.
• Collaborate with team leads to uncover bottlenecks and enhance operational flow.
• Coach leaders to elevate team performance and capacity, with a sharp focus on achieving same-day medication dispatch.
• Drive performance reviews, analyse output, and implement continuous improvement initiatives that scale with impact.

About you:

• You have a solid background in operations, consulting, or warehouse/logistics environments.
• You're confident working with data - comfortable using dashboards to uncover insights and drive decisions.
• Youxe2x80x99re a natural team leader and coach, skilled at improving collaboration across departments.
• You understand compliance and risk, especially in regulated environments like healthcare
• You think strategically and know how to support and empower on-the-ground teams to execute effectively.
• You thrive in fast-paced environment

xf0x9fxa4x94 What you can expect

• Work in a fast-growing startup redefining healthcare through technology and data.
• Collaborate with innovative clients and a passionate, forward-thinking team.

• Take on high-impact projects that directly shape the future of digital healthcare.

• Embrace innovation in a company centred on technology-driven solutions.

xf0x9fx8ex81 Perks

• Salary xe2x80x93 mutually agreed upon, reflecting your experience.
• Pension scheme
• Opportunities for professional development and growth
• A modern office based just outside of Norwich
• Regular team building and events

xf0x9fx92xac Our hiring process:

• Initial conversation with our Talent Partner (Maja)
• 1-hour virtual assessment
• Interview with Hiring Manager
• Onsite/remote business case to connect with the team and experience the company culture.
• Offer

xf0x9fx93x92 To learn more about us:| |Evaro was founded in 2018 by clinicians as a sustainable option to the huge amount of paper waste produced by the NHS. Based in Norwich, we are purely an online service, offering a variety of treatments online through an online consultation with our prescribing team.

Evaro