Job Description

Head of PFI Operations

Lead Operational Excellence in a Vital Healthcare Setting

Are you a results-driven leader with a passion for delivering operational excellence in complex, high-stakes environments? We're seeking a

Head of PFI Operations

to lead the delivery of outstanding soft services facilities services on a critical PFI healthcare contract.


Based onsite, you'll oversee day-to-day operations, inspire high-performing teams, and ensure service delivery meets the highest standards for safety, quality, and sustainability -- all while nurturing long-term client relationships and achieving key financial goals.

Your Mission

Lead a diverse, multi-functional FM team on a major acute PFI healthcare contract Build and maintain strong client partnerships grounded in trust and shared values Ensure consistent compliance with commercial, financial, and operational targets Create a culture of continuous improvement, wellbeing, and high performance Deliver safe, sustainable, and efficient services with a focus on innovation and data

Key Responsibilities

Lead the contract to deliver outstanding customer and patient experience Manage full P&L accountability, including forecasting, income, cost control, and risk Embed and uphold a zero-tolerance, accident-free safety culture Promote sustainability and social value through practical, measurable initiatives Collaborate across Compass to drive best practice and identify growth opportunities Monitor KPIs and contract compliance, acting swiftly to improve performance Develop an annual business plan aligned with both company and client goals

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What We're Looking For

Essential Skills & Experience:

Degree or equivalent experience in senior leadership of acute FM services Proven track record managing complex PFI or large healthcare contracts Strong financial acumen with full P&L management Ability to lead, motivate, and develop high-performing teams Clear understanding of commercial contracts and governance Excellent communication and stakeholder engagement skills Willingness and flexibility to travel to Compass sites across the UK

Personal Qualities:

Curious, confident, and courageous leadership style Strategic thinker with a focus on outcomes and impact Passionate about service delivery, safety, and sustainability Strong interpersonal and negotiation skills Growth mindset with the ability to manage multiple priorities

Why Join Us?

At Compass, we empower leaders who are passionate about creating better outcomes -- for clients, teams, and communities. You'll have the autonomy and support to make a real impact in a role that combines purpose, people, and performance.

Ready to take the lead on one of our most important PFI operations?

Apply today and help us shape a better future for healthcare services in the UK.