Job Description

At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa, and UnionPay cards at scale - across more than 60 countries.
Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.
We're looking for a Head of Platform Engineering to lead our global platform function, driving the strategy, architecture, and operations of the core systems and networks that underpin our products. This is a senior leadership role, pivotal in ensuring Paymentology continues to scale securely, reliably, and innovatively.
If you bring deep expertise in platform engineering, scaling cloud-native platforms and inspiring high-performing teams, this is your chance to define the future of global payments with Paymentology!
Please note this is a hybrid position, with 2 days a week in our London office.
What you get to do::
Leadership and Strategy:

• Define and execute the long-term platform, networking, and site reliability engineering vision and roadmap.
• Build, lead, and mentor globally distributed platform engineering teams.
• Instil a DevOps culture of ownership, automation, and continuous improvement.

Platform Engineering & Cloud Operations

• Oversee cloud infrastructure (AWS & GCP), Kubernetes platforms, and global networking.
• Drive automation-first practices, including infrastructure-as-code, GitOps, and immutable deployments.
• Establish and monitor SLOs, SLIs, and SLAs to ensure reliability and performance.
• Lead incident management, blameless postmortems, and resilience engineering initiatives.
• Own FinOps and cloud operations, ensuring platforms are cost-efficient, right-sized, and financially accountable.
• Partner with Finance and Product to forecast cloud spend and optimise resource usage.

CI/CD & Developer Experience

• Own the end-to-end CI/CD ecosystem, ensuring all teams can release safely, quickly, and reliably.
• Provide self-service pipelines, test automation, and deployment tooling.
• Embed security and compliance checks directly into the CI/CD process.
• Champion a "paved road" developer experience that reduces friction and accelerates delivery.

Security & Compliance

• Partner with Security Engineering to embed zero-trust, modern IAM, and end-to-end TLS.
• Drive adoption of secrets management and certificate lifecycle automation.
• Ensure all platform services and pipelines are compliant with PCI DSS, GDPR, and local regulations.

Networking & Connectivity (Mission-Critical)

• Lead Paymentology's global networking strategy, ensuring secure, resilient, low-latency connectivity.
• Build automation and observability into networking for proactive detection and rapid recovery.

Collaboration & Influence

• Collaborate with product and business leaders to anticipate scaling needs and influence technology strategy.
• Represent the platform function with external partners, regulators, and customers.

What you can look forward to::
At Paymentology, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.
Travel:
< 10%
What it takes to succeed:

• Minimum 10 years of proven experience leading platform, SRE, or DevOps functions at scale in mission-critical environments
• Deep expertise in cloud-native architectures (AWS, GCP), Kubernetes, CI/CD, networking, and distributed systems
• Track record of driving automation with infrastructure-as-code, GitOps, and observability platforms
• Strong SRE mindset, with experience applying SLIs, SLOs, error budgets, and resilience engineering
• Security-first approach, with experience embedding compliance into automated pipelines
• Strong leadership skills, with a record of building high-performing, distributed engineering teams, preferably in a global or remote-first context
• Payments knowledge is a plus, but not essential - what matters most is experience with mission-critical, always-on systems

Skills Required