Job Description

Working for a scaling HealthTech brand, the Head of Product Management / Product Lead / Principal Product Manager role involves leading a small product team of 4 to improve and evolve the customer experience throughout the service journey.
They have a strong footprint and presence in their specialist area, but have relatively immature tech and product capability. This role involves identifying quick win opportunities to fix improve and automate service delivery, going on to redesign the way tech facilitates service delivery as well as improving customer acquisition, conversion and overall experience.
The role requires someone who can think strategically and be part of the team that identifies opportunities to develop new products & services, but also involves being very hands-on with a small product team, getting into the weeds and delivering key work personally.
This role is mostly remote, with occasional meetings in central London (ie monthly).
Key responsibilities:

• Lead a relatively junior but enthusiastic product team, coaching & mentoring where needed to improve individual and overall capabilities.
• Analyse requirements, opportunities, customer data and feedback to shape a prioritised roadmap of initiatives.
• Help develop product strategy as part of the leadership team, working with key stakeholders in technology and commercial areas.
• Partner closely with technology, commercial stakeholders, customers and partners to understand overall strategy and requirements, communicating priorities and the roadmap.
• Help create and embed working practices to optimise product team performance, enhancing quality and speed of delivery.

Essential experience:

• Experience with HealthTech or clinical services, and ideally, knowledge of the regulatory requirements for delivering clinical services, therapies, or products to patients.
• Strong full lifecycle product management experience including product strategy, with comfort being hands on with deliver as leader of a small product team.
• People management experience, leading, coaching and developing a small product team (2-5 people ideally)
• Ideally experience building new products 0 to 1 and bringing new products to market.

Skills Required