Job Description

Our Role
As Head of Production & Creative Operations, you will be a dynamic, operationally strong, and solutions-focused leader with deep expertise in studio production and creative operations. You'll be responsible for the end-to-end delivery of stills and video creative assets: from the moment a brief enters the studio, through to resourcing, scheduling, shoot execution, post-production and final output.
You'll lead a busy, high-performing production and creative ops team: overseeing daily production needs as well as driving operational excellence. You will be accountable for ensuring briefs across our Home and Clothing businesses are strategically filtered, expertly scoped, scalable, and delivered on time, on budget, and to the highest creative standards.
Reporting into the Chief Creative Officer, you'll partner closely with the Head of Creative, Brand Marketing, and Buying and Merchandising teams to bring our brand to life through seamless studio processes and efficient content creation. Your leadership will be instrumental in setting the pace, standard, and efficiency of how contemporary, elevated, multimedia creative is produced at scale for our brand.
This is a pivotal role that blends planning, people leadership, production management, and process innovation: ensuring our creative studio and production team are primed to deliver best-in-class content for our channels and ambitions.
What you'll be doing

• Lead and direct a team to produce our stills and motion shoots: including fashion, still life, and campaign content, on location and in studio, to ensure creative integrity and brand consistency.
• Partner with Creative, Brand Marketing and Buying teams to translate business strategy across fashion and interiors into compelling visual content across all major platforms
• Manage and inspire a multidisciplinary team including producers, editors, stylists, photographers, videographers, asset managers and freelance partners
• Foster a collaborative and high-performing studio culture, providing guidance, structure, and growth opportunities
• Oversee all production workflows, schedules, critical paths, and resourcing plans across campaign and BAU work
• Lead the development of production bibles, toolkits, and agile pre-to-post production planning for delivering seasonal content
• Own and manage shoot budgets, vendor contracts, and freelancer negotiations, ensuring cost control and quality
• Maintain and grow a network of trusted industry professionals (photographers, filmmakers, stylists, HMU artists, post-production partners)
• Develop and implement best-in-class creative operations frameworks to ensure scalable, efficient delivery
• Champion the use of tools (e.g., Asana, AI) and reporting dashboards to drive transparency and accountability
• Act as a strategic partner to Marketing, E-commerce, Buying, and Digital teams to align content with seasonal and trading goals
• Support intake, interrogation and prioritisation of briefs to ensure clarity and resource alignment against business requirements
• Ensure content meets the highest standards of craft, brand tone, and platform relevance (web, app, social, email, in-store, print, DM, PR)
• Stay informed of cultural, visual, and digital trends to guide teams and evolve production approaches

What skills & experience you'll need

• Extensive leadership experience in creative production and studio operations within a fashion, retail, or luxury brand
• Strong track record managing integrated teams and delivering high-volume content across channels, with strong understanding of integrated shoots (stills, film and social as standard)
• Proven ability to lead both the shoot production and operational aspects of production at scale (creating best in class process for pre-production planning, shoot production and robust post-production planning and trafficking)
• Strong eye for visual storytelling and contemporary image-making techniques that scale
• Proficient in project management, scheduling, and asset management platforms
• Confident in budget management, vendor negotiations, bookings and commercial prioritisation
• Exceptional communicator and team builder, with a calm and solution-oriented approach

What we'll offer you
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount -Up to 50% discount and access to regular Sample Sales
• Holiday - 25 days rising to 28 with length of service
• Holiday Buy - opportunity to buy up to 5 days holiday
• Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
• Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
• Perkplace Benefits Platform - offering a variety of discounts across well-being and lifestyle
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development - We offer structured support from our own in-house Learning and Development Hub
• Salary Sacrifice scheme for Electric vehicles (dependent on grade and meeting policy eligibility)
• Continued Development - Inclusion on our Leadership Development Programme (eligibility for contracts of 6 months plus Grade D & E roles only)
• Continued Development - We offer structured support from our own in-house Learning and Development Hub
• Private Healthcare with additional Babylon Digital Healthcare (based on contract duration)
• Life Assurance

Additional Benefits

• Fruit basket daily
• Tea and coffee provided
• Working from Home - option to work from home on Mondays and Fridays
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice
• Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gyms

Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We'd love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.' We believe this should be reflected in everything we do.

Skills Required