Job Description

Head of Production - Mount Street Printers | Mayfair, London

About Us

A family business founded over 40 years ago, with the spirit of exploring the limitless potential of paper. We work closely with private clients, designers, and global luxury brands alike, ensuring they are involved in every step of the process. As the world of tangible materials evolves, we are committed to shaping a modern heritage while pushing the boundaries of paper and print.

Role Overview

As Head of Production, you will oversee all production operations to ensure we deliver excellence in every job. You will be responsible for managing workflows, coordinating teams, maintaining quality standards, and ensuring on-time and on-budget delivery. This senior leadership role requires strong organisational, communication, HR, and quality control skills. You will work closely with Sales, Client Services, and Production to optimise performance and drive continuous improvement.

Key Responsibilities

Production Leadership & Operations

Plan, oversee, and manage the end-to-end production workflow across digital printing, finishing, dispatch, and any other relevant departments. Allocate resources (people, equipment, materials) efficiently to meet job deadlines and maximise utilisation. Maintain and monitor production schedules; ensure jobs are completed on time and to specification.

Quality Control & Assurance

Define, enforce, and review quality standards for all products and processes. Implement checks, inspections, and controls to catch defects and ensure consistency. Lead corrective actions when standards are not met and manage root cause analyses.

HR & Team Management

Lead, build, and mentor the production team, including hiring, training, performance evaluations, and development plans. Foster a culture of accountability, safety, and high performance. Handle staffing plans, timesheets, and holiday schedules, and ensure cross-training where needed.

Communication & Stakeholder Management

Act as the interface between production and other departments (Sales, Client Services, Design, etc.) to ensure priorities, timelines, and expectations are clear. Regularly report on key metrics (production output, quality issues, capacity, downtime, budget) to senior management. Manage relationships with suppliers and external partners, ensuring materials and services meet company standards.

Process Improvement & Organisation

Identify bottlenecks, inefficiencies or waste in production processes and lead improvement initiatives. Implement systems and controls to improve workflow, reduce costs, and enhance productivity. Ensure compliance with health & safety standards, ISO or other industry / regulatory requirements as relevant.

Budget & Cost Control

Monitor production budgets, costs of materials, labour, maintenance, and downtime. Make recommendations for investments in equipment or process improvements when needed. Work to ensure production costs align with revenue and profit goals.

Ideal Candidate

Proven experience in a leadership role overseeing production or operations. Experience in the print industry is

preferable

but not mandatory. Excellent organisational skills: ability to manage multiple projects, shifting priorities, and deadlines without losing detail. Strong communication: both with internal teams and external stakeholders; must be able to present clearly and confidently. HR skills: hiring, training, developing team members; managing performance; fostering a positive and motivated working environment. Quality control expertise: setting, maintaining, and enforcing quality standards; handling defects; attention to detail. Analytical mindset: able to gather data, understand metrics, spot problems, and drive solutions. Proactive problem-solver: anticipates issues (capacity, scheduling, resource constraints) and takes action. Budget-aware and commercially minded: understanding cost vs benefit; able to make decisions that balance quality, speed, and profitability. Leadership & people management: able to motivate, delegate, build trust, and manage conflict. Comfortable using digital systems/software for scheduling, job tracking, production monitoring, as well as standard office tools. Flexible & resilient: able to work in fast-paced, deadline-driven environments; good under pressure.
Job Type: Full-time

Pay: From 40,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Referral programme Sick pay Store discount
Ability to commute/relocate:

London W3 7SR: reliably commute or plan to relocate before starting work (required)
Experience:

Management: 5 years (required) Factory Work: 3 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person