Job Description

- Property & Compliance Manager

Company:

Crafted

Reporting to:

COO (Acting GM)

Salary: 40k-50k depending on experience and qualifications

Location:

Powdermills Hotel, Battle

Type:

Full-Time

We're not hiring people to fill a seat or add to our headcount. We're hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it's a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like.

Together, we'll shape each other's entire trajectory. That deserves thoughtfulness, empathy and respect. It's why this job description is deliberately detailed. We want you to know exactly what you're stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you'll have.

Us

Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex.

More specifics will follow as planning and pieces fall into place. So, for now, here's the sentiment behind Crafted...

It's easy to get overwhelmed by life. To switch to autopilot and go through the motions. We're busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark.

In short, Dr Evil's stolen our mojo.

We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in.

Our aim is to create a network of connected destinations that people come back to again and again because it's where they feel good about life. Somewhere to work on life, come together, and connect locally.

You

Crafted's culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able.

As Property & Compliance Manager, you will oversee the hotel's entire property management, including maintenance, infrastructure and technology, grounds management, environmental strategy and all aspects of compliance. You'll manage and lead a team of grounds and maintenance staff while maintaining the integrity and safety of the property. Your role will require a hands-on approach, as well as the strategic oversight needed to ensure the hotel is functioning at its highest level. You'll contribute to making Crafted a welcoming, well-maintained, and operationally smooth space for all guests and staff,

That said, as Property & Compliance Manager, your primary responsibilities will be to:

Oversee all aspects of the hotel's physical property, ensuring building systems, landscaping, amenities, and structures meet Crafted's standards. Manage security operations, including CCTV, access control, and incident response to ensure guest and property safety. Develop and implement preventive maintenance schedules, ensuring the property is in excellent condition. Conduct regular property inspections, identifying and resolving facility issues promptly. Lead efforts for energy management, waste, sustainability initiatives, and cost-reduction projects to lower environmental impact. Lead and motivate a team of technicians and maintenance staff, ensuring they are trained and equipped to provide top-tier property management services. Develop training programs and ensure continuous professional development for the team. Manage any improvement projects, renovations, and refurbishments. Develop project timelines, budgets, and coordinate resources to ensure successful project delivery and collaborate with internal and external stakeholders to ensure projects meet expectations and deadlines. Prepare and manage the operations and maintenance budget for the property. Use data and insights to drive efficiency and reduce waste in property operations. Manage all hotel compliance including, H&S, GDPR, and fire safety, electrical/gas safety and maintain high standards through regular audits and action. Act as primary contact for audits, inspections and investigations Manage the hotel's utilities contracts. Regularly review safety protocols and conduct drills to ensure team readiness. Lead risk assessments and manage emergency preparedness plans. Manage relationships with third-party vendors, ensuring adherence to contract terms and high service levels. Ensure maintenance operations do not negatively affect guest satisfaction. Act as a point of escalation for property-related issues, resolving any concerns swiftly. Collaborate with other departments to maintain the highest levels of guest satisfaction. Provide regular updates to senior management on property performance, maintenance status, and project progress. Lead technical induction and on-boarding for all new employees, including H&S and IT set up and training. Manage all IT systems, software and technology, including implementation, training, updates, and issue resolution. Manage contractors to ensure effective support and maintenance of IT services, delivering these services were possible. Maintain clear communication with hotel departments to align operations with broader goals. Support on other projects as required.

We're looking for someone with:

Experience in property or facilities management in the hospitality, leisure or heritage building industry, with at least 1-2 years in a senior leadership role. Proven experience in a similar facilities, estates or property compliance role Strong knowledge of UK statutory compliance and H&S legislation NEBOSH or IOSH qualification (or equivalent desirable) Able to manage contractors and service providers effectively Strong admin and record-keeping skills Proactive, practical, and highly organised Proven success in managing large-scale property operations and capital improvement projects. Strong leadership skills with the ability to develop and guide a team. Strong budget management skills with the ability to control costs and optimise resources. In-depth knowledge of safety and environmental compliance regulations. Ability to manage multiple projects and deadlines in a fast-paced, dynamic environment. Working knowledge of ESG or sustainability initiatives Basic knowledge of gardening, landscaping or grounds upkeep First Aid or Fire Warden certified

Together

We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original.

To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one's too important to lend a hand, or to new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.

Three values we'll expect you to live by:

Enjoy it: it's still work, but if you're having fun then so are our guests. It's ok if you're humming behind the bar or moving with the music. Own it: whoever you are, and whatever your role, someone's enjoyment is in your hands. Always keep an eye out. Improve it: ask for feedback (and don't be scared of what follows), and be curious. We'll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values.

Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Additional pay:

Tips
Benefits:

Canteen Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Application question(s):

What's your travel time and logistics to get to the hotel? Do you drive? Please detail your previous compliance experience relevant for a hotel and estate? Please explain why you think you would be suitable for this role?
Work Location: In person

Application deadline: 14/07/2025
Reference ID: Head of Property