Job Description

Description
Pear Recruitment - Head of Property Management - Chelsea Bridge
Salary - 35,000 - 45,000 (Depending on Experience) + Performance related bonus
Working hours: Monday - Friday 9am - 6pm (1 day work from home)
A prestigious Estate Agency renowned for its exceptional service to a high-net-worth international clientele, based in the heart of Chelsea, are seeking a dedicated Head of Property Management to join their dynamic team.
Imagine working in an environment where your expertise is valued and your professional growth is encouraged. This role offers the chance to manage an exclusive portfolio of 30 properties, allowing for a varied and engaging workload. With the support of two experienced administrators handling rent chasing and renewals, your primary focus will be on managing the Property management team and supporting where needed. This structure ensures that your skills are utilised to their fullest potential, fostering a sense of accomplishment and professional satisfaction.
The ideal candidate will be experienced in Property Management, showcasing a keen eye for detail and a proactive approach to problem-solving. Strong organisational skills, coupled with the ability to communicate effectively with both clients and colleagues, are essential. The role demands a high level of professionalism and the capacity to manage multiple tasks.
*Recommend a friend* - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.
Strategic Responsibilities:

• Develop and implement the overall property management strategy for the business
• Drive client satisfaction, retention, and long-term revenue growth
• Advise directors on departmental budgets, staffing, and operational efficiencies
• Establish KPIs and performance standards for the property management team

Operational Responsibilities:

• Oversee day-to-day management of the existing managed portfolio
• Ensure smooth rent collection, arrears control, and landlord payment processes
• Manage maintenance and repairs, ensuring quality standards and cost efficiency
• Handle tenancy renewals, rent reviews, and deposit returns
• Improve internal systems to enhance communication and responsiveness
• Minimise void periods and accelerate property relets

Compliance and Legal Responsibilities:

• Maintain full compliance with UK lettings and property management legislation
• Oversee deposit protection, safety certification, and statutory document renewals
• Keep up to date with new regulations such as the Renters Reform Bill and Building Safety Act
• Manage service charge and freeholder queries, and assist with legal proceedings when required

People Management Responsibilities:

• Lead, train, and motivate the property management team
• Set measurable objectives and conduct performance reviews
• Recruit and develop team members to ensure consistent service quality
• Resolve escalated landlord and tenant issues with professionalism and diplomacy

Client Relationship Responsibilities:

• Act as senior point of contact for key landlords and portfolio clients
• Provide strategic guidance to landlords to maximise returns and asset performance
• Build strong relationships with contractors, suppliers, and partners
• Represent the agency professionally in all disputes and formal proceedings

Financial and Reporting Responsibilities:

• Monitor departmental profitability and ensure cost control
• Approve major works, contractor invoices, and expenditure
• Provide regular performance, arrears, and compliance reports to directors
• Identify and grow new revenue streams including maintenance projects, furniture packs, insurance products, and related services

If you are interested in this Head of Property Management role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.
Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.
Confidentiality - All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.

Skills Required