Job Description

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Job Overview

EA Technology is a well-established, positive culture-based company with innovation and creativity at our core. We are a forward thinking business and we live by our values: Collaboration, Creativity, Integrity and Impact. This ensures employee wellbeing is always at the forefront and our amazing people have the autonomy to do their best work.



We encourage and cultivate individual creativeness, understanding that every person at EA Technology is critical to achieving our company goals. This spirit impacts our internal culture and the positive way we interact which is why so many of our employees stay with us long term.



Due to continued growth and expansion, we're recruiting for a Head of Quality & Continuous Improvement to join our amazing CTO team so, if you're from a strong engineering background with a proven track record in leading quality and improvement programmes across the hardware/software arenas, we'd love to hear from you!



This role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 2-3 days per week flexing as projects require. Please apply ONLY if you live within a reasonable commuting distance



About the role:

Lead the development and rollout of a continuous improvement framework across all EA Technology business lines Apply a systems approach to identify and close gaps across processes, technology and people Prioritise improvement activity starting with highest-risk areas, then broaden across the organisation Implement early warning systems to identify and prevent potential failures or defects Partner with product managers and engineering leads to manage technical debt and product lifecycle risks Support compliance initiatives (e.g. ISO 9001, IEC) ensuring improvements dovetail with certification requirements Oversee customer-reported incidents and embed structured root cause analysis and lessons learned Champion a collaborative, blameless culture where quality is embraced as an enabler of success, not a barrier Track and report key quality and improvement metrics to the CTO and executive team Explore and introduce AI and data-driven approaches to enhance quality and efficiency


What we'll need from you:

Strong engineering skills across hardware and software environments (Hardware preferred) Proven ability to lead continuous improvement, risk management and process development Demonstrate systems thinking by holistically understanding people, processes and technology and integrating them seamlessly Strong facilitation and collaboration skills, fostering influence through cooperation rather than empire-building Competence in root cause analysis, risk management and technical debt oversight Ability to design and deliver early warning and monitoring systems Working knowledge of ISO frameworks (ISO 9001, IEC) Understanding of regulated environments and compliance practices Awareness of AI and data-led QA tools and their application in process improvement Knowledge of best practice in safety-critical industries (utilities, aerospace, energy, medical) Strong engineering background (degree preferred but not essential) Formal CL training (Lean, Six Sigma, Kaizen, etc.) would be desirable Proven track record in leading quality and improvement programmes across hardware/software contexts


What we can offer you:

At EA Technology, we believe in growing with our people. In addition to a great working environment, we offer you:

Up to 80,000 (some flexibility on this DOE) + company performance bonus scheme Career development opportunities: We offer genuine pathways for growth within our company Work-life balance: With flexible working options, we support our employees in balancing their professional and personal lives Holidays: 25 days of annual leave, plus bank holidays, with an extra day for every three years completed (up to a maximum of 30 days). Ability to buy an additional 5 days Pension contributions of 8% from the employer (or cash equivalent) Comprehensive benefits, including Group Life Insurance, Income Protection and Critical Illness cover (or cash equivalents) Private Medical Insurance: single cover (or cash equivalent) * A truly collaborative and supportive work environment where amazing colleagues inspire each other every day!