Job Description

ApplyBoard And Seniorxc2xa3Competitive DOE - Fulltime or Part TimeLocation:Head of Quality & Risk - Residential Legal Services (Solicitor) - Risk and Compliance Residential ConveyancingLocation: Berkshire (Hybrid Working Available)Salary: Competitive, commensurate with experienceContract Type: PermanentWorking Pattern: Full-time or Part-time with Flexible OptionsReports to: Managing DirectorTeam Leadership: Yes (1 direct report with potential for growth)About the CompanyOur client is a well-established, family-owned property law firm with over 20 years of excellence in residential legal services. With a team of 100 professionals, they are dedicated to delivering high-quality, people-focused service in the volume legal services industry.The OpportunityThe firm is seeking a Head of Quality & Risk to play a pivotal role in ensuring the highest standards of legal service delivery. This individual will lead the Quality Assurance function, proactively identifying areas for improvement and implementing strategic initiatives, policies, and frameworks that enhance legal service quality.Key Responsibilitiesxc2xb7 Strategic Leadership: Develop and implement a robust Quality Framework to guide legal professionals in delivering service excellence.xc2xb7 Claims & Complaints Management: Oversee the Claims Analyst, acting as an escalation point for serious cases and conducting thorough risk assessments.xc2xb7 Risk & Compliance Oversight: Ensure controls, policies, and procedures are comprehensive, up-to-date, and effectively followed, maintaining compliance with SRA and AML requirements.xc2xb7 Process & Performance Enhancement: Collaborate with legal teams to embed best practices, driving continuous improvement in service delivery.xc2xb7 Training & Development: Design and deliver targeted training sessions to upskill teams, fostering a proactive approach to risk mitigation.xc2xb7 Governance & Regulatory Roles: Assume responsibilities including Data Protection Officer (DPO), Money Laundering Reporting Officer (MLRO), and potentially Compliance Officer for Legal Practice (COLP).xc2xb7 Stakeholder Communication: Keep leadership and teams informed about trends, risks, and areas for continuous improvement.Candidate Profilexc2xb7 Qualified Solicitor (England & Wales) with a minimum of 10 years in Residential Legal Services (Conveyancing / Remortgaging).xc2xb7 Proven experience leading quality and risk initiatives.xc2xb7 Strong knowledge of ID & AML controls, legal risk management, and regulatory requirements.xc2xb7 A strategic thinker with the ability to collaborate across teams and influence senior leadership.xc2xb7 Values-driven and aligned with the firm's core values.xc2xb7 Flexible Working Optionsxc2xb7 The firm supports flexible working arrangements:xc2xb7 Hybrid Working: Minimum office attendance required one day per week in Office.xc2xb7 Flexible Hours: Both full-time and part-time options available, including condensed schedules.Why Apply?Shape the compliance, complaints, and quality risk strategy for a leading residential property law firm in Berkshire offering hybrid and flexible working patterns.This is an opportunity to shape a firm's quality strategy from the inside out, working with a supportive and collaborative executive team in a culture that prizes continuous improvement and innovation.To apply without delay please email your CV in confidence, quoting reference LX 3111796

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