Job Description

Intrepid is on the lookout for a bold, innovative, and commercially driven leader to join ou team as Head of Regional Experiences. This is an exciting opportunity to step into a global-facing, high-impact role that sits at the centre of our 2030 Strategy and mission to change the way people see the world. This opportunity can be based in our office in London, or Toronto, and will be on a hybrid basis.
As Head of Regional Experiences, you'll be responsible for leading the direction and commercial success of Intrepid's regional products including but not limited to the Brand's Explorer category. You'll play a pivotal role in shaping the regional product offerings, ensuring they align with customer needs, emerging global trends, and our strategic priorities.
This role calls for a creative and commercially savvy thinker who can identify new opportunities and drive innovation across our regional product portfolio. You'll lead a talented team of Regional Product Category Managers and guide them in delivering exceptional travel experiences that balance profit, purpose, and customer delight. Your leadership will help Intrepid expand its reach, grow its impact and destinations, and continue delivering experiences that our customers love. You'll report directly to the General Manager Experiences and work in close partnership with our Country teams, as well as our Marketing, PR and Brand functions.
This is no ordinary job. The Experiences team plays a critical role in shaping the trips that define Intrepid and the success of our business. With this privilege comes responsibility: to build efficient, impactful products that meet the needs of today's travellers and drive us toward a better future. If you're motivated by purpose, driven by results, and excited by the idea of leading one of the most influential teams in the business, we'd love to hear from you.
Some of the experience you'll bring with you may include:
Proven experience leading and managing a multi-region travel product portfolio, with a strong focus on commercial performance, customer experience, and strategic growth.
A track record of designing and executing successful product development strategies informed by customer and market insights, including identifying and launching new product categories.
Deep expertise in trip design, operations, and pricing ideally within small group or experiential travel with the ability to scale and optimise across diverse regions.
Solid experience working with Destination Management Companies (DMCs) and third-party suppliers, with advanced cost negotiation skills and a partnership-focused approach to supplier relationships.
A strong understanding of global tourism trends and travel sales channels, with the ability to translate these insights into innovative, customer-aligned product strategies.
Exceptional cross-cultural communication and collaboration skills, with experience leading and influencing geographically dispersed teams across time zones.
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.