Job Title: Head of Remote Support
Closing date: 03 February 2021
We have an exciting Remote Support opportunity here at MoJ Digital & Technology for a Head of Remote Support.
The Digital and Technology Support team is part of MoJ D&T’s Technology directorate. It is a team made up of four functions: Specialist, Application, Onsite and Remote.
The Digital and Technology Support team provides Local and Remote 2nd line support excellence that enables our MoJ customers to thrive.
The team provides technical support, expertise and knowledge sharing tailored specifically to our customers remotely & onsite. Our personal, customer centric focus allows the MoJ business to run efficiently and project delivery to happen seamlessly.
To help picture your life at MoJ D&T please take a look at our blog and our Digital & Technology strategy.
This is a new Band A senior manager role that reports directly to the Head of Digital and Technology Support.
This is a new function that we are setting up as we move to an in-house model, and the role holder will be accountable for growing and managing the team.
The Head of Remote Support will be responsible for building and managing a team of 2LS engineers who will provide remote 2nd line support for MoJ users across the entire estate. This team could potentially grow to be 50 people plus.
The Head of Remote Support will be responsible for the following:
Deliver BAU Services to agreed Time (SLAs), Cost (headcount and budget) and Quality (defined service scope) measures