Job Description

Head of Repairs

Full Time Salary

81,600

Employment Type

Full time

Hours Per Week

35

Region

Greater Manchester

Location

2 Renaissance Court, Didsbury, M21 7QY

Contract Type

Permanent

Job Type

Property Services

Closing Date

01/01/2026

Ref No

2619

What you can expect from us

We offer a competitive salary of 81,600 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to 150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications.

About the role

We are seeking to appoint a

Head of Repairs

to lead property managements and repairs teams in and around Greater Manchester and Lancashire. A driving licence is required for this role.



The purpose of the role is to lead property management and repairs across Onward properties through Onward Repairs and a range of external contractors, providing leadership, direction and strategies that deliver high levels of customer excellence, performance growth and continuous improvement, providing a safe, reliable and efficient service demonstrating overall value.



Interviews will be held the week commencing the 12th January 2026.

Leadership / Strategy

Strategically lead a "Service Excellence" culture for Onward Repairs and Contractors, providing direction for all colleagues, developing and implementing a clear strategy for commercial growth and development. Manage the repairs maintenance and void activities contributing to the Neighbourhood Plan and stock/option appraisal of properties across Onward.

Planning

Improve the efficiency of systems and performance to continually improve in the quality of services provided. Working alongside the Head of Supply Chain and Performance, develop and manage effective productivity, work planning systems to ensure the effective use of all resources. Develop a suitably skilled management and operational team to deliver the objectives.

Delivery

Deliver repairs maintenance and voids including major repairs ensuring statutory obligations/regulatory and key targets are met. Ensure effective procurement and management of repairs maintenance and void contracts to ensure maximum value for money. Work collaboratively with contractors and where necessary ensure the effective management of specialist surveys.

Data Management

Ensure comprehensive up to date data on repairs maintenance to enable operational knowledge and understanding of assets to influence investment decisions through records of assets, risks and systems that Onward has regulatory and statutory obligation to service and maintain.

Health & Safety

Overall health and safety responsibility for compliance with legislative requirements including CDM involving all operational activities providing and actively promote a safe working environment.

Management

Management of operational resources and budgets in accordance with priorities, ensuring effective and efficient use of resources to deliver high performance targets and customer satisfaction.

Partnership Working

Build strong relationships across Onward teams to ensure synergy and pro-active communication. Build and develop an extensive network of external partnerships to ensure our interests are represented. Be an ambassador for the organisation and an advocate for customers.

Skills/Experience

Essential:

Proven ability to deliver a quality customer centred repairs service Experience and track record of successfully leading teams within a similar organisation with experience of a commercial management environment Demonstrable knowledge of building construction and property maintenance and construction operations and contracts. Demonstrable knowledge of statutory and regulatory requirements in relation to Landlord Compliance. Knowledge of performance and budget management. Ability to create and deliver effective supply chain management. Experience managing relationships with internal and external stakeholders. Experience of leading and managing property services teams to high levels of performance including setting objectives, performance targets and delivery. IT skills - Microsoft office up to intermediate level.

Desirable:

Knowledge of work planning and repairs IT systems

Qualifications

Essential:

Professional qualification in a property/building related specialism MCIOB, MRICS, MICE etc. or equivalent qualification/ experience.

Desirable:

Building related Degree or equivalent qualification/ experience. Recognised Health & Safety qualification.

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.



We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.



In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.



We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.



If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on

HumanResourcesTeam@onward.co.uk

and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.

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