Job Description

Oak View Group:

Oak View Group (OVG)


About the Venue:

Rhubarb Managed Venues oversees food and beverage operations at some of the capital's most iconic destinations - including an immersive art experience at Frameless, the world-famous Royal Albert Hall, and the breathtaking Sky Garden with its panoramic city views.

Bovingdon's Catering, our sister company, specialises in bespoke event catering and manages the acclaimed Flotsam and Jetsam cafes, bringing quality food and distinctive hospitality to both standalone venues and prestigious events.
Together, we combine venue management excellence with crafted catering services, creating memorable moments whether guests are enjoying a casual cafe visit, attending a world-class performance, or celebrating at a landmark London location.
Role Purpose:

We're looking for an exceptional Head of Retail to take ownership of our food and beverage operations across multiple venues. This is a role for someone who leads from the front, drives excellence at every level, and knows how to turn great standards into great profits.

What You'll Be Doing

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You'll be the driving force behind operational excellence and commercial success across all our F&B outlets across London:

Lead with presence

- weekly site visits. You'll be visible, approachable, and actively coaching teams to deliver outstanding customer experiences

Elevate standards

- conduct H&S audits every 3-6 months and ensure compliance, service quality, and operational processes are world-class

Drive profitability

- take control of food and beverage cost management, share P&L insights with cafe managers, and identify opportunities to boost revenue and margins

Build partnerships

- act as the main point of contact for venue stakeholders, managing KPIs, gathering feedback, and strengthening relationships

Champion collaboration

- work closely with Rhubarb and OVGH teams to streamline offerings, optimize systems, and create operational synergy

Inspire teams

- be the leader people want to deliver for through your professionalism, energy, and genuine investment in their success

Who You Are

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A natural leader

who's approachable, personable, and commands respect by leading from the front

Operationally excellent

with sharp compliance skills and a track record of raising standards across service, training, and health & safety

Commercially savvy

- you understand the numbers, know how to control costs, and have proven experience driving profitable growth

Proactive and present

- you don't manage from a desk. You're out there every week, supporting teams and solving problems in real-time

Quality-obsessed

- high standards aren't optional for you. You demand excellence in every detail and inspire others to do the same

A strong communicator

who can engage teams, influence stakeholders, and build trust at every level



Our Inclusion Commitments:

RHC is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence.

Wherever you come from, wherever you are going, we'd love to hear from you.
If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.


Employee Screening and Eligibility to Work:

As part of the recruitment process, you will need to prove your eligibility to work in the UK. All applicants will receive a response.