Job Description

Job Advert

Head of Sales - Events & Hires

Deadline for applications:

9am, 6th August 2025

Reports to:

Managing Director, Glasshouse Enterprises

Location:

Gateshead

Working hours:

36 hours, Monday-Friday. Some evening and weekend work required subject to business needs. Hybrid working available.

Salary:

42,520 - SCP 42

About The Glasshouse International Centre for Music

We're a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.


Whether you're front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top - notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live- streamed performances and digital lessons.

About you

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, read on to find out how you can hit the ground running.

About the role

The Head of Sales - Events and Hires will lead the sales function of the team to maximise commercial income opportunities for The Glasshouse across corporate, private, third sector and association sector conferences and events.


You'll work hand-in-hand with the Head of Operations - Events & Hires and the Glasshouse Enterprises Managing Director to keep things running smoothly across the board - and make sure the way we plan, pitch and deliver events is as strong and seamless as it can be.

It would be great if you had experience in:

Extensive experience in events sales, to include a management/senior capacity Proven operational delivery experience Proven track record in achieving/exceeding sales targets Strong sales and marketing background with evidence of running marketing initiatives Budget management experience

Skills and knowledge of

:

Highly developed commercial acumen and approach Extensive knowledge of the MICE industry, key stakeholders, and trends Ability to work under own initiative Strong leadership skills, leading by example Pragmatic and flexible approach to work - willing to adapt to circumstances for a wider goal Excellent customer service skills Excellent account management skills Excellent written and oral communication skills Demonstrable ability to write clear, well-structured and relevant reports and client proposals Able to demonstrate the highest level of organisation Ability to multitask and prioritise a varied workload A creative approach to event production A strong understanding of operational event requirements

It also helps if you have:

Ability to work flexibly, to meet the needs of the business Ability to travel when required Enhanced understanding of contractual and invoicing processes Access to own vehicle Coaching/Mentoring experience Evidence of commitment to personal development Sales or marketing qualification

You'll be responsible for:

Lead on and deliver the sales and marketing activity in the Events & Hires team Deliver the sales and marketing strategy working closely with GE Managing Director Respond to all event enquiries in an appropriate and timely manner, with support from the Head of Operations Work with the Head of Operations to assist with operational event delivery where required Maintain an acute commercial awareness of Glasshouse Enterprises business model Maintain a highly-developed knowledge of the MICE industry including up to date trends Responsible for overall CRM management Drive the team to achieve set sales targets Produce high quality and regular quantitative reports including, but not limited to; Sales forecasts Quarterly sales data Ensure that all invoicing and contracting is completed in accordance with set guidelines and timeframes Work with all colleagues to deliver secondary spend on event hires. Lead on this strategy for the events & hires team Actively identify sales opportunities, and compile high-quality bespoke proposals and quotes Be the lead contact for external partners and stakeholders including but not limited to NewcastleGateshead Convention Bureau and Visit Britain Represent The Glasshouse at external events, trade shows, networking and meetings (regionally, nationally and internationally as required) Represent the events & hires function at internal events and meetings, including Senior Management Team meetings Manage team protocols and processes to ensure the best Glasshouse experience for clients and delegates Consistently work within all of Glasshouse's operational deadlines and protocols Budget holder for Event & Hires spend and marketing activity Hold regular cross-departmental meetings with relevant colleagues to ensure efficient operational event activity within The Glasshouse Establishing and maintaining a comprehensive sales targets system and sales focussed culture that includes the preparation of effective sales reports and management information on a regular basis. Always adhere to health and safety guidelines Work with wider colleagues in the Sales & Customer Service Team and across the organisation as needed to achieve The Glasshouse's priorities Deputise for the Head of Operations where needed Actively role model The Glasshouse's values Undertaking any other relevant duties as may be requested by the Glasshouse Enterprises Managing Director Motivation of a highly skilled Events & Hires team Line managing Events & Hires Sales and Admin Coordinator, and Operations Coordinator where required

But don't worry

i

f you're not a perfect match for the job description and criteria, we'd love you to apply anyway. We are more interested in your determination, positivity, and willingness to get stuck in.

Our commitment to your development

At The Glasshouse, we're always learning. And we know that when it comes to training, everyone is different. So, you'll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it.


This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we'll help you develop the skills and knowledge you need to thrive in your role.

Diversity, Equality, and Inclusion

At The Glasshouse, we encourage a working environment that's welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves.


Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you've faced.


For example, we would love to hear from you if you:

Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others) Grew up in a family receiving Universal Credit or state benefits Have ever lived in council or social housing or been on the housing register Have ever lived in sheltered accommodation or experienced homelessness Experienced being in care at any point in your life Have been a refugee or asylum seeker Are from the African, South, East and South-East Asian, Middle East, Latinx or North African diaspora, or have experienced racism These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply. We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding children, young people and adults at risk

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.

Right to Work

We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment.

Our application process

Closing date for applications:

9am, 6th August 2025

First Interview:

18th August 2025

Second Interview:

28th August 2025



We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine, so if you have any questions about the role or the application process, please contact Isabella, People Coordinator at recruitment@theglasshouseicm.org