Job Description

digiLab is a pioneering AI company that helps enterprises transform complex challenges into innovation with uncertainty quantification, explainable AI and MLOps. Working with organisations in highly regulated or safety-critical industries to solve their complex engineering, infrastructure or data challenges, digiLab specialises in solving problems where data is sparse or uncertain. Having grown from a small team of leading mathematicians and data scientists, digiLab teaches your teams how to solve their grand challenges using a secure AI platform, alongside expert consultancy. digiLab's platform - the Uncertainty Engine is a no-code agentic AI platform that combines data, models and workflows to connect a trustworthy AI digital thread through an organisation.
This full-time position (Monday to Thursday - we don't work Fridays), reporting to the COO, will lead digiLab's commercial activity. As Head of Sales, you will play a pivotal role in shaping and driving digiLab's revenue growth, developing and closing high-value opportunities, and forming strategic relationships with flagship clients. This is a key leadership position as we scale our impact across deep tech and industrial sectors.
What we're looking for:
To thrive in the changing and fast-paced nature of a tech start-up, you will need to be adaptable, able to pivot quickly and comfortable working in an evolving environment. Understanding the technology and products we offer is critical - you should be able to grasp complex technical concepts and communicate them effectively to both technical and non-technical audiences.
We are looking for someone who is tactically astute, strategically minded, and comfortable leading both sales execution and long-term business planning.
What you will be doing with us:
As the Head of Sales at digiLab, you will be responsible for:

• Sales and Revenue Growth

• Achieve mutually agreed sales and revenue targets aligned with digiLab's business objectives
• Drive commercial opportunities from lead generation through to deal close
• Maximise both client value and digiLab revenue

• Sales Process Ownership

• Build and maintain a consistent, high-quality pipeline of short- and medium-term opportunities
• Manage the pipeline via our CRM system; track progress and take timely action to accelerate deals
• Develop accurate sales forecasts and provide regular updates and insights to senior management
• Establish and improve scalable sales processes, supported by data and analytics

• Client Relationship Management

• Build and maintain strong, strategic relationships with senior stakeholders at target and existing clients
• Work closely with the CEO, COO, Head of Business Development, and Technical Sales to coordinate outreach and client engagements
• Deliver long-term account management to flagship clients; grow internal stakeholder communities and identify new opportunities

• Commercial Strategy and Leadership

• Lead prioritisation of internal resources to deliver on commercial goals
• Recruit, train and manage members of the commercial team
• Collaborate with internal teams - particularly Technical Sales, Business Development and Marketing - to align with overall commercial objectives
• Relay client requirements and pain points to product and R&D teams to help shape offerings

• Sector Presence and Thought Leadership

• Represent digiLab at business events and conferences
• Develop external visibility by contributing to presentations, articles, media and PR
• Contribute to strategic planning, including business plans and resourcing, alongside the senior leadership team

What Skills we are looking for:

• Experience in selling technical software solutions to large industrial enterprises, including software licences, services and collaborative projects
• A strong understanding of software buying processes in complex or engineering-led organisations
• Excellent communication skills, with the ability to engage a range of stakeholders from technical users to executives
• A technical education in engineering, science or mathematics
• A strong motivation to form strategic relationships and close high-value commercial deals
• A goal-oriented mindset, while remaining adaptable and flexible in approach
• A desire to contribute to the growth and ambitions of a deep tech start-up, and to help scale a small, high-impact team

In addition, some 'nice to haves' are:

• Computationally competent, with experience performing data analysis (Python experience and modelling capabilities, though not essential, would be an asset)
• A Master's in a STEM degree.

Location:
This role is based on-site at digiLab's offices on the Quay, Exeter.
Our Culture and Values
At digiLab, we prioritise work-life balance with a 4-day workweek (Monday to Thursday), offering a full-time salary and three-day weekends every week! Our team is built on strong connections, with regular socials like game nights, bouldering, and paddleboarding.
We foster a culture of innovation, trust, and collaboration. Our values include:

• Creativity & Agility: Encouraging innovation and flexibility in goal achievement.
• Trust & Responsibility: Supporting each other in taking calculated risks for bold innovation.
• Open & Honest Collaboration: Ensuring transparent communication and alignment.
• High-Performance Standards: Continuously challenging ourselves to excel in delivery.
• Value-Driven Work: Regularly assessing our contributions toward company goals.

Benefits:
We value enthusiasm and loyalty, and we're committed to offering a great work-life balance. Along with the exciting challenges this role provides, we offer a range of benefits including:

• 4-day working week
• Competitive Salary
• BUPA private health care (via salary sacrifice)
• Discretionary EMI scheme (eligible to be considered after one year with the company; participation is not guaranteed and is entirely at the company's discretion.)

Equal Opportunities:
digiLab is an equal opportunity employer. We welcome applications from candidates of all backgrounds and are committed to ensuring our recruitment processes are fair, inclusive, and legally compliant. We take equality, dignity, and non-discrimination seriously.
Final Note:
We aim to respond to every applicant, but due to high application volumes, we may not be able to respond individually. Thank you for your interest in joining the digiLab team. The information you provide will be stored and used in line with our Privacy Notice.

Skills Required