Job Description

Head of Sales - Cruise Club UK

The Head of Sales is a dynamic and strategic leader responsible for driving cruise sales performance, leading Team Leaders, and fostering a high-performance culture in a fast-paced, results-driven environment. This role is pivotal in ensuring the smooth daily operations of the cruise sales department while also focusing on long-term strategic goals to grow market share and revenue in the cruise sector.

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A Day in the Life:

Lead, mentor, and support Team Leaders to drive cruise sales performance and team engagement.

Foster a high-performance culture focused on exceeding cruise sales targets and KPIs.

Be a role model in cruise sales excellence, customer service, and leadership, promoting a cruise-first approach to enhance the customer experience.

Review cruise sales metrics to identify growth opportunities and collaborate with Team Leaders on targeted action plans.

Oversee daily cruise sales operations, manage resources, and ensure compliance with policies and industry regulations.

Collaborate with senior leadership to define and execute cruise-focused sales strategies and departmental objectives.

Develop and implement long-term strategies to grow cruise revenue, improve conversion rates, and enhance customer satisfaction.

Partner with cruise line stakeholders to leverage promotions, training, and team incentive opportunities.

Champion continuous improvement in cruise sales processes, tools, and team structures.

Celebrate cruise sales successes and foster a culture of recognition, accountability, and collaboration.

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Who You Are:

Proven track record as a Sales Manager or similar leadership role within a cruise-focused or travel sales environment.

Experience managing Team Leaders or supervisory staff in a high-energy, cruise sales-driven organisation.

Demonstrated ability to exceed cruise sales targets and KPIs.

Strong leadership, coaching, and motivational skills tailored to cruise sales teams.

Strategic thinker with deep understanding of cruise products, customer segments, and market dynamics.

Location: Manchester, UK

Reports To: General Manager - Paul Edge

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Job Overview:

Sales Leadership:

Sales Strategy & Planning: Develop and execute sales strategies to meet company growth targets, focusing on both new customer acquisition and retention within the travel market. Revenue Growth: Identify new business opportunities, including partnerships, market segments, and potential upsell or cross-sell avenues. Market Analysis: Conduct regular analysis of market trends, competitor activities, and customer needs to refine sales strategies. Sales Forecasting & Reporting: Develop accurate sales forecasts and track KPIs. Report on performance metrics to senior leadership. Client Relationship Management: Cultivate and maintain relationships with key corporate accounts, travel agencies, and strategic partners to secure long-term contracts and repeat business. Lead and drive the Cruise Club UK sales team to achieve monthly sales targets and develop strong client relationship, delivering excellent service quality, product knowledge, and timely resolution of issues Develop and coach the team and consultants to deliver a high performing sales team Work with the Cruise Club UK leadership team on developing the long term goals and objectives Ensure that the team maintains minimum average benchmarks on an individual and daily basis through daily KPI goal setting Understand all targets and use data effectively to manage team performance (e.g. accounts actioned, sales made, margins and conversion) Support the CCUK General Manager to keep unit costs within budget

Operational & Strategic Leadership:

Collaboration with Other Departments: Work cross-functionally with marketing, product, and operations teams to ensure alignment of sales and customer service efforts with the overall business strategy.

Budgeting & Resource Allocation: Manage budgets for both sales and customer service operations. Allocate resources effectively to achieve business goals.

Process Optimization: Continuously evaluate and refine sales and customer service processes to ensure efficiency and scalability as the business grows.

Technology & Tools: Implement and optimize CRM systems and other tools to improve sales and customer service operations and reporting.

Qualifications & Skills:

Skills:

Minimum of 3 years of experience in a Leadership position within sales and customer service roles within the travel or hospitality industry.

Strategic thinking with the ability to implement practical solutions.

High-level problem-solving and decision-making capabilities.

Ability to analyze data and derive actionable insights.

In-depth knowledge of the travel industry, including trends, competitors, and customer expectations.

Customer-focused mindset with a passion for exceeding client expectations.

Demonstrated experience in managing and engaging a customer focussed team effectively

A solution-oriented, high sales achiever and highly motivated approach

Excellent communication skills with attention to detail and accuracy

Strong leadership and managerial skills with the ability to motivate others

Exceptional customer engagement skills

Experience developing high performing sales team

Personal Attributes:

Highly organized and results oriented. Ability to work well under pressure and manage multiple priorities. Strong negotiation and persuasion skills. Ability to inspire and lead cross-functional teams. Self-motivated with a proactive approach to leadership and problem-solving.

Additional Information:

Travel Requirements: Occasional travel may be required for client meetings, business development, or team events. Work Environment: Based in our Manchester Call Centre, fast paced business with ambitious growth goals.
Job Type: Full-time

Pay: 50,000.00-60,000.00 per year

Experience:

Leadership: 3 years (required)
Work Location: In person