Job Description

We're seeking an ambitious Head of

Client Service

to join CPM in Thame, Oxfordshire. You will be responsible for

growing our strategic clients and

proactively identifying new business opportunities to generate revenue, improve profitability and help the UK business grow. We are offering an attractive package for the right person; including a basic salary, uncapped OTE, Bupa private medical insurance, generous car allowance and pension.

Ideal location: Thame, United Kingdom, OX9

(Hybrid working available)

You will be responsible for growing the strategic client base, generating new opportunities, and increasing revenue. You will be innovative and able to create solutions to offer a tailored approach to prospective clients, identifying missed areas of growth and coming up with new ideas. Experience of building relationships and negotiating

, with a keen eye for detail to make data led decisions is essential

.

Head of

Client Service

Key responsibilities:

Leading the client service team to deliver against revenue targets for existing clients, ensuring profitability remains at target level*
Strong relationship building skills to drive senior stakeholder engagement and belief in shopt
Creative proposal building, using data as a foundation to unlock new opportunities for both current and prospective clients*
Using understanding of clients and the channel to create a compelling sales story that meets clients objectives whilst driving profitable growth for shopt
Development and management of a robust commercial model, ensuring shopt are seen as competitive in the market place and able to win new business and grow existing clients

As the Head of

Client Service

, you will:

Have significant experience in a sales position, ideally with experience leading a sales team*
Proven experience selling into blue chips and FMCG clients is highly desirable*
Have experience working and negotiating with clients at a senior level*
Demonstrate an ambitious mindset, with the ability to think outside of the box.*
Have strong communication skills, able to build rapport and come across as credible from the outset*
Be data-literate, using resources available to fuel strong story telling to convert client conversations into revenue opportunities*
Be 'curious' with your approach and always seek out the best solution for your clients*
Successfully work in a team with the ability to work independently and lead from the front*

In return for your experience, passion and energy, the role benefits include:

Basic salary*
Uncapped commission*
26 days holiday + bank holiday (increasing by a day with each year of service, with the option to buy/ sell holiday*
Private medical*
Car allowance*
Pension*

We are an accredited Investors in People Gold award company and place great importance on the training and development of our people. We work in a collaborative environment where great ideas and achievements are shared and celebrated.

CPM is an equal opportunities employer we depend on having diverse talent with a range of backgrounds, skills and capabilities.

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