Job Description

Details

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Reference number

407877
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Salary

61,446 - 86,547
London 65835-86547, National 61446-80425


Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Grade 6
Level 3###

Contract type

Permanent###

Business area

OFGEM - Corporate Services - Digital, Data & Security Services###

Type of role

Digital

Information Technology###

Working pattern

Full-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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We especially welcome applicants from Glasgow and Cardiff.

About the job

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Job summary

Drive digital transformation at scale and take on an exceptional career-defining opportunity to empower people through technology. Ofgem is looking for a Head of Salesforce Centre of Excellence to spearhead an enterprise-wide Salesforce strategy, enhancing internal innovation and enabling smarter, faster ways of working.



Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people.



This is a high-impact leadership opportunity for someone ready to drive forward Ofgem's Salesforce vision. You'll set the strategic direction for our Salesforce capability and drive our Salesforce expertise and innovation, whilst working with outstanding technology suites such as Coforge, our Salesforce systems integration partner.



You'll have the chance to shape a function from the ground up, building a Centre of Excellence that delivers real value across the organisation. You'll be getting involved with defining how Salesforce is adopted and governed, setting best practices, and embedding scalable, user-focused solutions. It's an opportunity to take ownership of a strategic capability and see the direct impact of your leadership across multiple programmes and teams.



We're looking for someone who brings a confident command of Salesforce PaaS technologies, paired with the ability to inspire others and align cross-functional stakeholders behind a clear strategic vision. Your background will include optimising delivery flows, addressing complex dependencies, and enabling high-performing teams through agile practices. Experience working in a public sector environment will be a distinct advantage.



Ofgem offers a truly collaborative culture, where you are enabled to lead and your impact is visible. You'll benefit from a wealth of professional development opportunities and will be able to shape an environment where Salesforce is seen not just as a tool, but as a powerful enabler of Ofgem's strategic goals.



We have a critical purpose to drive strategic business improvements across our mission-critical organisation. By joining Ofgem, you'll play a key role in driving more efficient operations at Ofgem, ultimately supporting the transition to Net Zero and helping us protect consumers.###

Job description

Purpose

The Head of Salesforce Centre of Excellence (CoE) is responsible for the Salesforce strategic direction, capabilities, and operational excellence in Ofgem. The role requires a strong understanding of the Salesforce product suite, Platform-as-a-Service (PaaS) offerings, administration and development.


It also requires strategic vision, strong leadership, and programme management skills to ensure the successful delivery of initiatives and the ongoing adoption of Salesforce across the organisation.


The successful candidate will develop business-focused solutions, oversee CoE operations, and manage relationships with Ofgem's Systems Integrator (Coforge). Experience of the above in a Public Sector setting will be advantageous.

Key Responsibilities

Strategic Leadership and Governance:

Define, implement and communicate the vision, strategy, and roadmap for the Salesforce CoE, ensuring alignment with organisational objectives and digital transformation goals. Establish and enforce governance frameworks, standards, and best practices for Salesforce utilisation across the organisation. Monitor emerging Salesforce technologies and assess their potential impact on current and future business needs.

Centre of Excellence (CoE) Management:

Build and manage a high-performing CoE team, fostering a culture of collaboration, innovation, and continuous improvement. Develop and deliver training programs to enhance the team's Salesforce capabilities and ensure knowledge sharing. Measure and report on the CoE's performance and adoption, identifying areas for improvement and implementing necessary changes.

Offshore Systems Integrator (SI) Relationship Management:

Establish and maintain strong partnerships with offshore SIs, ensuring clear communication and alignment of objectives. Oversee the quality and timeliness of deliverables from offshore partners, ensuring they meet organisational standards and requirements. Negotiate contracts and manage budgets related to offshore SI engagements:

Business-Focused Solution Development:

Collaborate with business stakeholders to identify business requirements and translate them into effective Salesforce solutions. Proactively plan to minimise delivery time within budget. Oversee the design and implementation of scalable and secure Salesforce applications that enhance business processes and deliver measurable value. Ensure solutions are user-centric and adhere to user experience best practices.

Salesforce Administration and Development:

Lead the administration of the Salesforce platform, including user management, security configurations, data integrity, and system maintenance. Direct development activities, encompassing customisation using Apex, Visualforce, Lightning components, and integration with external systems. Implement and uphold development best practices, including continuous integration and deployment (CI/CD) pipelines, proactive Release Management, and automated testing. ###

Person specification

Role Criteria

Essential

Strategic Vision and Leadership - Possesses a clear strategic vision for how Salesforce aligns with an organisations broader business goals. This includes:

o Defining the CRM roadmap

o Prioritising initiatives based on ROI

o Leading cross-functional collaboration


Salesforce Expertise - Extensive hands-on functional and technical experience with Salesforce products and architecture, including:

o Salesforce Service Cloud and Experience Cloud

o Integration

o Configuration and development

o Platform scalability and governance


CoE Leadership & Strategic Alignment - Clear ability to define and evolve a Salesforce CoE including:


o Experience in managing a Salesforce CoE including recruitment, operating model design/implementation, and governance.

o Experience Skilled in long-term planning and roadmap development for Salesforce capabilities.

o Experience of managing all aspects of a CoE including Administrators, developers, DevOps, Release management, integration and architects.

Desirable

Salesforce Expertise - Hands-on functional and technical experience with Salesforce products and architecture, including:

o Salesforce Public Sector solutions

o Mulesoft Integration Platform

o Integration strategies

o Platform Management

o Salesforce Product management

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Behaviours

We'll assess you against these behaviours during the selection process:


Making Effective Decisions Leadership Delivering at Pace ###

Technical skills

We'll assess you against these technical skills during the selection process:


Please refer to the Candidate Pack and Role Profile attached for full details.

Benefits

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Alongside your salary of 61,446, OFGEM contributes 17,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working, flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.


You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.


The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Lucy Dowding Email : recruitment@ofgem.gov.uk
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Recruitment team

* Email : recruitment@ofgem.gov.uk