Job Description

ROLE

Head of Services

REPORTING TO

Director of Frontline Services

PURPOSE OF POSITION


This is a critical operational leadership role that is responsible for the operation of the

organisation's supported accommodation services.


Providing operational leadership to team managers and ensuring compliance with

organisational, contractual, local authority and legal regulations and the quality of

services is pushed to the highest possible standards; ensuring excellent outcomes for

residents and a positive and high performing working environment for teams.


This role will also be accountable for the development of excellent relationships with

external partners, commissioners, and other key stakeholders for support services in

the organisation.


You will be a key member of the charity's Extended Leadership team


RESPONSIBILITIES & ACCOUNTABILITIES

Service Delivery

Lead in setting organisational standards and performance targets across the

support and resident services teams that reflect contractual requirements and

organisational standards.

Actively promote and develop person centred practices based on a trauma

informed approach and psychologically informed environment to working with

residents with high support needs and challenging behaviour.

Be accountable for the operational performance of the services, allocating

resources strategically to ensure that key performance indicators are achieved

and that action plans are in place where required to improve service

performance.

Remodelling to promote accountability and co-production approaches with

residents.

Work with the Head of Building & Facilities to ensure your teams put health &

safety procedures into practice to create a safe environment for our residents

and staff. Contribute, and when required, lead on the formation and review of

policies and procedures.Contribute to the Frontline Service's Management On Call rota, providing

support to frontline services outside of office hours

Stakeholder Management

Build strong relationships with Commissioners and regulatory bodies to enable

the service to meet contractual and regulatory KPI's and requirements.

Submit management information on a monthly and quarterly basis and produce

other statistics and data as directed by the Director of Frontline Services.

Responsible for effective liaison with outside agencies including the police, social

services and other statutory and voluntary agencies and delegating this work

where appropriate.

Represent the organisation externally at forums, conferences and meetings. Contribute to the wider management team in frontline services to ensure good

communication, coordination and consistency of practice, approach and

development across the Directorate.

Business Planning and Project Management

Drive business planning activities within contracts, ensuring relevant and

challenging objective setting and ongoing performance tracking, developing

turn around action plans as may be necessary

Where agreed, project manage new services or service developments. Working closely with Finance Department to set, manage and monitor allocated

budgets for income and expenditure for support and resident services and to

ensure that teams meet performance targets.

To ensure that financial procedures are maintained at all times in accordance

with organisational policies and procedures.

Managing and Developing People

Take a leading role in developing a positive, values-based organisational

culture, in line with the charity's Your Place Way approach

Developing performance targets and quality control measures for teams, and

monitoring performance to ensure that these are met.

Supporting managers and teams by setting clear objectives and holding

individual supervisions regularly.

Ensuring good communication across teams by holding team meetings

regularly, and additional briefings as necessary.

Inducting new managers and planning the continuous professional development

of existing managers through annual appraisals.

Managing the workload of teams to ensure that adequate cover is provided at

all times.

Safeguarding

Act as Safeguarding Lead for the organisation To actively promote an open and accountable approach across the

organisation as a whole that ensures the organisation meets our legal duties,

keeps our policies up to date, and puts our residents' best interests at the

forefront.

Intensive Housing Management

Ensure that our landlord responsibilities are delivered in a person-centred way

and in line with our regulatory and legal responsibilities

Oversee the creation of a welcoming, safe and inclusive environment across all

our services that is responsive to resident needs.

Develop standards and practice that provide clear evidence-based reporting to

meet regulatory compliance

General

To attend meetings internally as and when necessary, for example, Directorate,

Management and planning meetings.

To undertake such other duties within the competence of the post holder which

may be required from time to time.
PERSON SPECIFICATION


Ideal attributes for meeting the needs of position and being an effective member of

the wider Your Place team.


Essential Criteria

Experience

Strong background in leading and delivering supported accommodation

services

Extensive experience working with rough sleeping and other homelessness

services

Experience leading and delivering intensive housing management

responsibilities

Experience of case management and delivering best practice around; needs

assessments, high quality personalised support or advice services to vulnerable

adults, including people with high support needs

Experience of contract management with stakeholders Experience of project management and mobilisation of new services or

developing existing services

Skills & knowledge

Knowledge and understanding of the housing and support needs of single

people who experience homelessness and rough sleeping, the benefit of move

on and the ability to translate knowledge into good practice.

Knowledge of the commercial and regulatory requirements of supported

housing.

CIH Level 5 qualification

Abilities

Ability to interact at senior, strategic level with external stakeholders. Ability to work in a fast paced, high pressured environment, with multiple

competing priorities and to quickly adapt to new situations.

Ability to network, liaise, negotiating and influence effectively with outside

agencies.

Ability to undertake budget management, produce financial reports and

collate and interpret financial and statistical information.

Personal qualities

Demonstrates a commitment to the mission of Your Place. Self-sufficient and highly organised with the ability to accomplish goals

according to deadlines, and a flexibility to juggle a variety of tasks.

Excellent organisational skills. Strong communication and negotiation skills. Strong sense of responsibility and accountability. Awareness of own training and support needs. Ability to collaborate with colleagues across teams and functions Commitment to the values of inclusion and belonging

Desirable criteria

Educated to degree level or equivalent in adult social care or leadership and

management.
Before starting this position, you'll need to undergo a criminal record check by the

Disclosure and Barring Service. You must be entitled to work in the UK.