Job Description

The Head of Strategic Facilities Management will lead the planning, delivery, and continuous improvement of the Trust's Hard and Soft FM including transport functions, ensuring safe, compliant, sustainable, and effective environments that enable high-quality patient care and staff wellbeing.



This includes oversight of maintenance and engineering services, soft FM (cleaning, catering, portering, security, waste, etc.), and transport operations. The post holder will ensure that all FM activities meet statutory, regulatory, and NHS standards, and will provide expert advice to the Associate Director of Estates & Facilities, the Director of Estates and Facilities, the Trust Board, and senior leadership.



Working under the overall strategic direction of the Associate Director of Estates & Facilities, they will lead a multi-disciplinary team and be responsible for the development and implementation of policies, procedures, and strategic plans that support the Trust's objectives and service transformation programmes.



We are seeking an experienced Facilities Management leader to drive the strategic development and delivery of Hard FM, Soft FM, and Transport services across the Trust. This role will shape the Trust's FM Strategy, ensuring services are aligned with clinical priorities, sustainability goals, and the Estates & Facilities strategic vision.



You will act as the professional lead for all FM disciplines, ensuring regulatory compliance, high-quality operational delivery, and robust governance across estates, facilities, and transport functions. The role oversees the safe and efficient operation of mechanical and electrical systems, Soft FM services (including cleaning, catering, portering, security, waste), and the Trust's Transport strategy, ensuring sustainable and effective solutions for staff and patients.



A key focus of the role is risk, assurance, and audit oversight--ensuring compliance with national standards, PLACE requirements, CQC expectations, environmental inspections, and initiatives including ERIC, WRAP, and the Trust's Green Plan.



As a senior leader, you will manage Hard and Soft FM managers, build strong relationships with clinical and locality teams, and foster a culture of engagement, performance, and continuous improvement. You will be responsible for FM and transport budgets, developing business cases, and securing investment to support ongoing service development.



Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.



Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.



Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.



Please find attached our and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!



Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.