Job Description

Student Success

Paisley Campus

Head of Student Experience & Engagement - REQ0012

SS1: \xc2\xa370,919 - \xc2\xa379,408 per annum

Full-time, Permanent

THE POST - Head of Student Experience & Engagement

The Head of Student Experience and Engagement will be responsible for the continued implementation and leadership of the ground-breaking Student Success Hub and Student Success Team, which provides early intervention and transitional support for our students and consistency in the provision of cross-institutional student experience. Both teams provide students with a seamless network of support across the institution which will improve overall satisfaction, student experience and retention rates as well as having a positive impact on institutional reputation.

As a senior member of staff within the University, and a member of the Directorate of Student Success Leadership Team, the post holder will lead transformational change in student experience and engagement and support at UWS, acting as a catalyst for structural change in the consolidation of existing student support functions currently dispersed throughout the institution. The postholder will progress work already started on building a new network of support for students comprising academic, peer and specialist functions.

The Head of Student Experience and Engagement will use their considerable leadership, influencing and negotiation skills to deliver a key strategic objective, designing and delivering process and organisational change around student experience and engagement across multiple directorates and Schools.

The successful candidate should have the following:

• A university degree is essential or extensive relevant business experience.
• Experience of leading and managing directly or indirectly large teams of people.
• Experienced practitioner with significant background in student support or similar areas(s) of educational service and/or administration.
• Extensive data analysis and presentation skills, demonstrating the ability to harvest and communicate trends, as well as react and pivot the teams focus appropriately.
• Excellent Communication skills to all levels of stakeholders.
• In depth working knowledge and understanding of the strategic priorities and the added value that student success must provide to the University.

ABOUT US

UWS was named Higher Educational Institution of the Year in The Herald Higher Education Awards 2022 and is officially ranked by Times Higher Education in the top 600 universities worldwide (2022 World University Rankings) as well as in the top 150 universities worldwide under 50 years old (2022 Young University Rankings).

University of the West of Scotland is one of Scotland\'s largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.

UWS has had a presence in London since 2015, and our London provision has generated significant interest and seen student numbers grow dramatically over recent years. UWS London Campus, close to one of the world\'s biggest financial capitals, is an exciting and vibrant place to work and study offering flexible technology-rich working and learning spaces with panoramic views of Docklands and Canary Wharf.

With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.

The School of Computing, Engineering and Physical Sciences offers industry-focussed teaching and research opportunities that deliver solutions to real-world problems. You will join an innovative and supportive team, playing a key role in driving forward our ambition to deliver transformational change, through outputs that have a tangible, early and positive impact on society across the globe. Our students benefit from state-of-the-art facilities, extensive expertise in research and development, and our robust collaborations with multinational companies across the world.

We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:

• 24 days of annual leave, plus a further 12 days for public/university holidays
• 19.3% employer\'s pension contribution, including death in service benefits on joining the pension scheme.
• A flexible approach to working pattern and work-life balance.
• Employee discount scheme across 3,500 retailers
• Fitness facilities across our campuses Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
• Professional, career and research development opportunities.
• An extra days holiday for your birthday.

Closing Date: 29th August 2023

Interview Date: Week ending 15 September 2023 (to be confirmed)

Please submit a Cover Letter and CV.

The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

UWS is committed to equality and diversity and welcomes applications from underrepresented groups.

UWS is a "Disability Confident" employer.

University of the West of Scotland is a registered Scottish charity, no. SC002520.

Times Higher Education