Job Description

Location

Egham

Salary

49,979 to 59,125 per annum - including London Allowance

Post Type

Full Time

Hours per Week

35

Weeks per Year

52

Closing Date

23.59 hours GMT on Tuesday 04 November 2025

Reference

0925-204-R2

Right to work:

Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.



Full-Time, Permanent


Applications are invited for the post of Head of Student Fees in the Finance Department.


Royal Holloway is seeking an experienced and strategic leader to take on the role of Head of Student Fees, ensuring the effective management of all student-related income and supporting the University's financial sustainability.


As Head of Student Fees, you will lead the Student Fees Office, overseeing the full lifecycle of student billing and income collection for tuition, accommodation, and associated charges. You will be responsible for ensuring robust policies, processes, and controls are in place to achieve timely and accurate billing, efficient collection, and exceptional customer service.


This pivotal role includes leading process improvement initiatives, enhancing system capabilities, and ensuring compliance with sector regulations and institutional policies. You will also play a key role in managing relationships with internal and external stakeholders, supporting strategic decision-making, and delivering high-quality management information to senior leadership.


We are looking for a strong leader with proven experience in income management, financial operations, and process improvement within a complex organisation. Excellent communication, analytical, and problem-solving skills are essential, as is the ability to balance operational delivery with strategic planning. Knowledge of the UK Higher Education sector and experience with finance or student record systems (such as Agresso and Banner) would be advantageous.


In return we offer a highly competitive rewards and benefits package including:

Generous annual leave entitlement Training and Development opportunities Pension Scheme with generous employer contribution Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.


For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk


Please quote the reference:

0925-204-R

Closing Date:

23:59, 6 October 2025

Interview Date:

To be confirmed (please note that the interviews will be in-person at our beautiful campus in Egham, Surrey)

As part of the selection process for this role, candidates will be invited to attend a panel interview. In addition, there will be a scenario-based written assessment and a numerical assessment, lasting a total of 45 minutes.





This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our

Equality and Diversity Intranet page

.



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