Job Description

Closing Date: 11/10/25 at 5:30pm

Location: On-site across Hertfordshire and Essex

Salary: 40,000 - 50,000 pa, depending on experience

Report to:

Director of Operations

Responsible for:

x 2 Service Manager

At Safer Places our team is our most important resource and asset. Having a highly competent survivor focused, experienced and resourceful team is key to delivering a high-quality service. We are committed to supporting our staff and to providing continued professional development and offer an excellent range of training and qualification packages.

We value diversity and recognise the strengths that different life and work experiences bring and welcome applications from people of all work and educational as well as all other backgrounds and cultures.

Main purpose:

The successful candidate will lead our support teams ensuring services are person-centred, inclusive and aligned with best practices and statutory requirements.

Operational Management

Oversee the day-to-day operations of domestic abuse support services, including refuge, specialist services, outreach and ISAS. Ensure services are delivered in a trauma-informed, inclusive, and culturally competent manner. Identify emerging needs and opportunities to enhance service delivery and expand support offerings.

People Management

Line manage service managers, and specialist staff to ensure the delivery of high-quality, trauma-informed services that meet the needs of survivors. Foster a positive, supportive team culture with a focus on staff wellbeing, learning, and development.

Monitoring, Evaluation & Reporting:

Oversee data collection, impact measurement, and service evaluation Seek feedback from clients and review data/information to determine how we can improve our services Ensure all services are delivered in line with relevant legal and contractual requirements

General

Effectively manage your workload, yourself and your personal development Contribute to the co-ordination of the work of the wider team to ensure delivery of priorities agreed with your manager. Demonstrate total professionalism and value diversity. Make a positive contribution to team working and communicate effectively with the commissioners, partners and colleagues Take part in the out of hours rota.

Essential Experience and Knowledge:

Proven experience in a senior leadership role within domestic abuse, safeguarding, or support services. Experience developing and delivering trauma-informed services. Experience of working with diverse communities and delivering culturally responsive services.

Skills and Knowledge:

In-depth understanding of the dynamics of domestic abuse and its impact on survivors. Ability to build partnerships and work collaboratively across sectors. Excellent communication, influencing and report writing skills. Strong people management and team leadership skills.

OTHER ESSENTIAL REQUIREMENTS

Car driver with access to vehicle Subject to Enhanced DBS Check Ability to work outside the normal office hours working flexibly within the shift pattern allocated by the line manager

Benefits:

Competitive salary

28 days annual leave plus public/bank holidays. Pro-rata for part-time employees

Pension Scheme

Occupational sick pay (on completion of probation)

Access to Bupa Healthy Minds Support Service

Cycle to work Scheme (on completion of probation)

Blue light card

Upon receiving an offer:

All staff must complete a DBS disclosure due to the nature of our services. We are legally bound to check the eligibility of all candidates to work in the U.K. As you will be driving in the course of your duties we are also bound by law to make sure your vehicle is safe and road worthy. We must see your driving licence, Insurance and MOT certificates before you start work. We will require two satisfactory references, one of which should be from your most recent/current employer.

This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Health & wellbeing programme Sick pay
Licence/Certification:

Driving Licence (required)
Work Location: In person