Job Description

About you

Personality

You have the ability and desire to build strong and trusting relationships and are a good listener. You care about serving others and see the importance of values like being kind, reliable, generous and honest - and you want those to be a key part of your workplace culture. You will take the lead on influencing others to do the same and will call out behaviour and attitudes which do not promote this. You are a natural planner, proactive, organised and able to prioritise and work to deadlines. You can make decisions and communicate those clearly to others.
Skills

You will have significant experience in leading, managing, training and developing others in a work context. You have significant book-keeping/accounting experience and ideally hold a professional accountancy qualification or can demonstrate a level of equivalent experience and qualifications. You will have analytical skills to compile and evaluate data and make recommendations on how to improve service and operations. You can deliver consistent day to day business performance and will timeously take direct ownership for critically appraising and addressing the cause where there is poor service or when things go wrong. You can demonstrate a collaborative approach to working particularly in developing performance goals and long-term operational plans. You must be an excellent face to face and telephone communicator and be a competent writer of business letters. You will have a detailed working experience of Microsoft Office, particularly Excel, Word and Microsoft Outlook.

About the role

This is a senior role within CWL. This role leads the Support team in Northern Ireland. It assumes primary responsibility for our key processes and systems (CPL software and the Client Portal) as well as providing a training framework for the Belfast Office. This role is part of the senior management team in Northern Ireland. Strong leadership, collaborative working, developing skills and equipping others are key to this role.

About us

We are a professional property management company based in Northern Ireland and Scotland and we have been meeting our clients' needs for over 180 years. We manage buildings and outside spaces which are jointly owned. We take an individual approach to each development, so whether it's cutting the grass, play-park inspections or full management of a block of properties, we have the skills and experience to ensure our clients get the most from their home.

Our mission is to make a difference in the lives of our clients, team members and communities and to inspire others to do the same

About the Team:

The support team is made up of client administrators, credit controller, client accounts and CRM (Client Relationship Management) support. The team are responsible for the upkeep and management of the Client Relationship Management software and information, managing contractor invoices and payments, client billing and communication, home ownership changes, credit control, filing of confirmation statements and accounts on Companies house. The team also manage the management company bank accounts and holding account along with the purchase ledger.

Your Contribution:

In summary tasks will include, but are not limited to:

Training and Mentoring of the Team Direction ownership of support processes ensuring that the CWL team adhere to them and recognise their value. Delivery of training and support materials for CWL systems. Responsibility for development finance reports provided to the CRM team Setting clear team goals and monitoring performance Holding one to ones and KPI performance reviews with each individual team member Provide key performance information for Senior Team monthly reports.
Job Type: Full-time

Pay: 40,000.00-45,000.00 per year

Additional pay:

Loyalty bonus
Benefits:

Additional leave Casual dress Company pension Free parking Paid volunteer time
Schedule:

Monday to Friday
Education:

A-Level or equivalent (preferred)
Experience:

Accounting: 2 years (preferred) Team management: 3 years (preferred)
Work Location: In person

Application deadline: 11/08/2025