Job Description

Our University

Ravensbourne University London is a vibrant institution where creativity, technology, and business converge. Located in the heart of North Greenwich's Design District, our cutting-edge campus is home to a diverse and growing global community, immersed in one of the world's most dynamic creative and commercial hubs.

The Role

At Ravensbourne we are seeking a strategic and forward-thinking Head of Technology Services to join our IT Services Senior Leadership Team. Reporting to the Chief Information Officer, this pivotal role leads the delivery of robust, secure, and scalable IT infrastructure and support services across the university.


The postholder will oversee critical areas including cyber security, cloud platforms, infrastructure, collaboration technologies, and end-user computing. Working closely with the Head of Enterprise Applications and Data, you will act as deputy to the CIO and play a key role in enhancing operational effectiveness and institutional resilience.

Key Responsibilities

Steer the strategic direction and day-to-day operations of IT services across the university.


Manage and develop a multidisciplinary Technology Services team (~16 staff), fostering innovation and service excellence.


Oversee infrastructure, networks, systems, and user support to ensure secure, scalable, and highly available services.


Maintain a strong institutional cyber security posture, including tested incident response plans.


Collaborate with academic and professional service teams to align technology capabilities with institutional KPIs.


Drive digital transformation initiatives, including cloud adoption, cybersecurity enhancements, and hybrid learning technologies.


Ensure compliance with data protection, accessibility, and IT governance standards (Cyber Essentials, ISO27001, ITIL).


Manage operational and capital budgets, procurement processes, and vendor relationships to deliver value and efficiency.

The Candidate

We're looking for a dynamic leader with: Proven experience in IT leadership and service management within complex environments--ideally in Higher Education or the public sector. Deep technical expertise across infrastructure, cloud services, cybersecurity, and enterprise systems. Formal qualifications in technology and cyber security. Project management experience and relevant certifications. Strong financial acumen in managing operational and capital budgets. Excellent communication and stakeholder engagement skills. A strategic mindset with a track record of driving innovation and change. A commitment to inclusivity, sustainability, and continuous improvement.

What We Offer

A competitive salary Highly competitive pension scheme (Local Government Pension Scheme) Generous annual leave Flexible hybrid working arrangements Employee Assistance Programme Cycle-to-work scheme Season ticket loans

We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.

At Ravensbourne, we are committed to supporting applicants with disabilities. We offer interviews to those who declare a disability and meet the essential criteria for the role. In situations where we receive a high volume of applications, we will prioritise interviewing those disabled applicants who most closely align with the minimum requirements.



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Job Details

Unit

IT Support

Location

Penrose Way

Salary

76,200

Post Type

Full Time

Contract Type

Permanent

Closing Date

23.59 hours BST on Monday 18 August 2025

Reference

P2025037