Job Description

About The Role

SBFM is seeking a

high

skilled transformation leader

to drive strategic and operational transformation across the business. The role sits within the

Central Operations and Transformation

team and is positioned to identify and deliver significant change that enhances customer experience, operational efficiency, and commercial performance.



The Head of Transformation and Strategy will manage a small team dedicated to executing these cross-functional initiatives.

Duties and Responsibilities:

Lead

Cross Functional Transformation Programmes

+ Direct business-wide transformation initiatives.
+ Cross-functional collaboration with internal stakeholders to deliver strategic business outcomes.
+ Apply change management principles to facilitate the adoption of new strategies, structures, and systems. Ensure effective communication and training are in place to support these changes.
+ Maintain strong relationships with key stakeholders, including senior leadership, department heads, and external partners. Create cross function teams to support on and deliver key projects throughout the business.

Develop

Data Driven Operational Strategies

+ Build and execute strategies aimed at improving operational performance.
+ Use data insights to enhance customer satisfaction and overall experience.

Drive Continuous Improvement

+ Foster a culture of experimentation, learning, and continuous improvement.
+ Champion innovative approaches to problem solving and team development.

M&A Support

+ Play a key role in M&A activities, from due diligence to full implementation, ensuring that acquisitions deliver target growth and expected strategic benefit.

Drive Digital & Commercial Transformation

+ Optimise tech-enabled operations to drive efficiency.
+ Identify commercial opportunities from digital transformation.
+ Drive revenue growth and expand market opportunities through new digital initiatives.

Inspire and Motivate Teams

+ Act as a transformation ambassador within the business.
+ Empower teams to deliver outstanding, measurable results in a controlled way.

Qualifications and Skills:

Leadership and Management:

Strong leadership skills with the ability to inspire and motivate cross-functional teams within complex projects and initiatives.

Analytical and Problem-Solving:

Strong analytical skills with the ability to interpret complex data and metrics. Proficiency in identifying problems, creating solutions, and making data-driven decisions.

Communication:

Excellent verbal and written communication skills, with the ability to communicate complex ideas clearly and persuasively at all levels of the organisation.

Interpersonal Skills:

Strong interpersonal and relationship-building skills to work collaboratively with various stakeholders, including executive leadership, employees, and external partners.

Project Management:

Solid project management skills with a track record of delivering projects on time and within budget using with project management software and tools.

Financial Acumen:

Strong financial acumen and understanding of budgeting, financial planning, and ROI analysis.

Technological Proficiency:

An understanding of digital transformation and emerging technologies, with proficiency in using technology to drive transformation and efficiency.

Innovative Mindset:

Ability to think creatively and foster innovation within the organisation by challenging the status quo and drive continuous improvement.

The successful candidate will receive:

Private Medical Insurance 28 days holiday (Inc Bank Holidays) Newly renovated office with on-site gym Free onsite parking Pension Scheme Regular company events

Commitment to SBFM Values:

Be a Good Person

We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.

Play as a Team

Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.

Think Differently

We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.

Make an Impact

It's all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.

About Us

Our company recognises and values the enriching benefits equality, diversity and inclusion bring to our community. We celebrate diversity and actively encourage applicants from minority ethnic groups, LGBTQ+, disabled and neuro-diverse groups to apply for our vacancies. Our aim is to nurture happy teams who learn from and inspire each other, and we believe diversity is key to achieving this goal.