Job Description

Location: Bournemouth

Salary: 12.50-14.50 per hour (depending on experience)

If you're someone who can lead from the front, keep your cool when others are losing theirs, and bring warmth to even the busiest days -- this one's for you.

If you're ready to take ownership of the reception desk and become the heartbeat of the practice, keep reading.

To Apply:

Please don't email, call or drop in.
Instead, send us your

CV and a short Covering Letter

. Without a Covering Letter, your application won't stand out -- and we don't want to miss someone great.

You Are:

Experienced in dental or medical reception

- with

2+ years

in a clinical environment

where patient care and scheduling were your bread and butter.

Ready to lead

- you're confident managing people, setting the tone, and taking charge when things get busy.

A natural organiser

- you see three steps ahead and are already solving a problem before others notice it.

Warm and approachable

- clients feel at ease around you, even if they're nervous about treatment.

Computer literate

- you know what Ctrl-Cdoes, can touch-type confidently, and are comfortable juggling multiple systems and screens. Calm under pressure, solution-focused and comfortable working independently when needed. Ideally familiar with dental software (Dentally is a bonus, but not essential).

The Role:

This isn't a job where you sit behind the desk and wait.
It's about

leading the Front of House team

, driving the day forward, and ensuring our client experience is flawless from the moment they walk in.

You'll:

Run our

daily morning meeting

, ensuring everyone is aligned for the day ahead. Be the

go-to person for the reception team

, supporting, directing, and stepping in when needed. Oversee the

client journey

from start to finish -- handling bookings, follow-ups, payments and more. Keep our diary watertight, coordinating between clinicians, clients and team members to avoid clashes or gaps. Manage communication through

phone, WhatsApp and email

with clarity, speed and personality. Keep a cool head when things change and find solutions fast -- because sometimes, they will.

You'll Need to Show:

Leadership

- ability to guide others, give feedback and help the team deliver a consistently high standard.

Experience

in a busy clinical reception - ideally with knowledge of treatments, terminology, and how clinics run day to day.

Professional communication

- written and verbal - with attention to detail in every message.

Speed and accuracy on a computer

- you'll need to be fast and focused while handling data and messages.

Excellent organisation

- you'll be balancing diaries, phones, messages, payments and walk-ins... often all at once.

Client empathy

- you can read the room and know how to make someone feel comfortable, heard and understood.

Responsibility and initiative

- we want someone who takes ownership, not someone waiting to be told what to do.

We Are:

Smile Stories. (The dental clinic that's nothing like your old dentist.)

We've swapped beige walls and awkward silence for music, laughter, and a real focus on changing lives through dentistry.

Our clients are often nervous or self-conscious when they first come in. You'll help make sure they leave feeling uplifted and excited to come back.

We're winners of the

Private Dentistry Awards' Practice of the Year 2022

, and proud of the experience we create - not just for our clients, but for our team too.

What You'll Get From Us:

A workplace where people love coming to work (genuinely). Ongoing training to grow your leadership, client care and software skills. A team that's got your back and works together, not in silos. A clear path for progression - we're growing, and we'll help you grow too.

Private dental care

, regular team events and a place you'll want to brag about working in.

The Hours:

Monday: 8am-2pm Tuesday: 2pm-8pm Wednesday: 8am-2pm Thursday: 2pm-8pm Friday: 8am-6pm (alternate) Saturday: 8am-5pm (alternate)

Quick Facts:

Job Types:

Full-time or part-time

Experience:

2+ years in

dental or medical

reception (essential)

Software experience:

Dentally is nice to have

Location:

Bournemouth, in-person only

Pay:

12.50-14.50 per hour

Benefits:

Company events Private dental insurance Overtime available

Reminder to Apply:

Please upload your

CV and a short Covering Letter

. Show us who you are, not just what you've done.

This is your chance to join a clinic where you'll be valued, trusted, and given room to lead.

Job Type: Full-time

Pay: 12.50-14.50 per hour

Benefits:

Company events Company pension Private dental insurance
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Bournemouth BH9 2HH: reliably commute or plan to relocate before starting work (required)
Experience:

Reception: 2 years (required)
Language:

English (required)
Work Location: In person