Job Description

Head Therapist - Cwrt Bleddyn Hotel ESPA Spa

Are you a dedicated spa professional ready to lead our ESPA Spa team and shape the wellness journey at Cwrt Bleddyn?

Join our senior leadership group and be instrumental in transforming this historic estate into

South Wales' first truly independent 4-Red-Star Hotel.

You'll lead from the front - guiding treatments, mentoring your team, and delivering an experience that reflects our mission:

Eat Well, Sleep Well, Feel Well - One Life, Live It Well.

About Cwrt Bleddyn

Nestled in the rolling hills of the Usk Valley, Cwrt Bleddyn Hotel, Spa & Events Centre blends historic charm with breath-taking countryside views. As we embark on our quest for an independent 4-Red-Star rating, we're elevating every guest interaction and crafting wellness experiences that linger long after departure.

Position Overview

As Head Therapist, you'll oversee the day-to-day operations of our ESPA Spa, ensuring every treatment exceeds expectations. Reporting to the General Manager you'll provide visible, hands-on leadership, championing service excellence, consistency, and innovation.

Through coaching and active involvement, you'll cultivate a culture of continuous improvement and genuine care.

Key Responsibilities

Lead, inspire, and schedule a team of therapists and technicians Deliver personalised consultation and treatment plans aligned with ESPA standards Maintain spa presentation, hygiene, and product inventory at the highest level Monitor performance metrics, guest feedback, and implement improvement plans Collaborate with the General Manager and Wellness Partners to design seasonal rituals and promotions Drive ongoing training, conduct performance reviews, and support career development Ensure full compliance with health, safety, and licensing regulations

Qualifications

Qualified ESPA Therapist, recognised spa therapy qualification (CIBTAC, VTCT, or equivalent) or equivalent spa therapy accreditation Minimum 2 years' supervisory or management experience within a luxury spa environment Deep knowledge of spa treatment modalities, skincare products, and wellness trends Exceptional leadership and communication skills with a hands-on approach Strong organisational aptitude and the ability to thrive under pressure Passion for holistic guest wellbeing and personalised service delivery

What We Offer

Competitive salary and performance-related bonuses 40% staff discount on dining, and overnight stays Professional development, ESPA certifications, and clear career pathways Wellbeing perks including fitness classes, yoga sessions, and full spa access A supportive, family-oriented culture with regular team events and recognition

How to Apply

Please send your CV and a brief note on your favourite spa treatment or wellness ritual--and why it resonates with you--to

generalmanager@cwrtbleddyn.co.uk

by midnight on 31st August 2025. Early applications are encouraged as this is a rare opportunity to join us at the start of an exciting new era.

Not the right fit? Explore other roles in Reception, Events Coordination, Housekeeping, and Kitchen Support.

Job Types: Full-time, Permanent

Pay: 14.00-19.08 per hour

Expected hours: 40 - 48 per week

Benefits:

Bereavement leave Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Free parking Gym membership On-site gym On-site parking Paid volunteer time Referral programme
Ability to commute/relocate:

Usk NP15: reliably commute or plan to relocate before starting work (required)
Application question(s):

Must have a recognised spa therapy qualification (CIBTAC, VTCT, or equivalent)
Education:

GCSE or equivalent (required)
Language:

English (required) Welsh (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/08/2025
Reference ID: HT15 Aug 2025
Expected start date: 30/09/2025