Job Description

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Detail de l'offre

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.


Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Chateaux, an association of worldwide independent hotel and restaurant owners.



The main responsibility of our Waiters is to ensure that our service runs smoothly and efficiently, providing exceptional guest experience. A Head Waiter will assist in preparing for and serving food, maintaining cleanliness and hygiene standards and ensuring guest satisfaction throughout.


The Head Waiter plays a crucial role in ensuring the guests have a pleasant and memorable experience, and therefore a keen eye for detail and enjoyment of working in a team-oriented environment is essential.

A Head Waiter

Runs a section of the restaurant to a high standard throughout the guest's full dining experience Shows flexibility and adaptability in working both breakfast, lunch and dinner shifts Sets up the restaurant before dinner service according to the table plan Opens tables on EPOS ahead of dinner service, recording any allergies or requests Understands the menu and any amendments that need to be made for allergens Communicates guest issues with the management team and the kitchen Processes food orders and payments on EPOS Takes drinks orders and process them on EPOS Processes vouchers on EPOS Charges bills to guest's rooms accurately Prepares tea and coffee to guest's requirement Presents and explains the the layout of the wine list to guests Seats guests confidently in the restaurant and explains how the menu works Serves dishes to the guests confidently using the correct explanation from the kitchen Calls away dishes to the kitchen in an efficient manner Clears tables with elegance Reads guests confidently and understands the table side manner they may be expecting Understands safety procedures and follows them to ensure guests and colleagues are kept safe Represents the restaurant in a positive manner all while on hotel grounds Communicates clearly with guests to manage their expectations and never mislead Takes pride in and look after the uniform provided by SOURCE Sets a good example for the Chef de Rangs and Commis Waiters Has a good understanding of food hygiene and the role it plays in every part of the restaurant Supports the management team in the smooth running of the restaurant Contributes to guest profiles for returning guests Handles end of night banking and shift handovers


Food hygiene qualification is essential (or at least willingness to undertake in a timely manner). Previous experience in waiting on roles, ideally within a hotel dining service. . Excellent organisational and time management skills to support restaurant operations effectively. Attention to detail and a commitment to delivering high-quality service. Strong knowledge of food safety and sanitation regulations. Ability to work efficiently in a high-pressure, fast-paced environment. Flexibility to work early mornings, evenings, weekends and holidays as per the demands of the establishment. Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.

Salary: 32,760

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from 550 per month.

Hours: 45 hours per week.

Canteen Company events Company pension Discounted or free food Employee discount Free or subsidised travel Gym membership On-site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel