Job Description

Heads of Department Personal Assistant
Division - Strategic Comms & News
Department - Strategic Communications and New
Salary - National (Edinburgh and Leeds) ranging from 28,800 to 38,333 and London 31,600 to 42,133 per annum (Salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.
The Strategic Communications & News department provides external communications advice to all teams across the FCA. The team delivers communication plans to the right messages, with the right people at the right time. It creates high-impact content - from website copy and corporate publications to op-eds, blogs, and speeches - that drives our messages home.
The Marketing, Digital and Events department brings together people with a range of specialist comms skills from marketing to events to design to website content and development.
The communications directorate works to change opinions and behaviours to enable a fair and thriving financial services market for the good of consumers and the economy.
Our aim is to build public confidence in the FCA, to equip consumers with the information they need to make the most of financial services and to make sure firms know what they need to meet our rules.
This role supports two heads of department within the FCA's communications directorate.
What will you be doing?Act as a liaison between the heads of department, their teams and stakeholders across all levels, both within and outside the FCA and represent and advocate for department heads and their teams in communications Coordinate both in-person and virtual meetings, ensuring necessary papers are prepared in advance and actions are captured and dealt with (manage travel arrangements and accommodation as required) Work with department heads to optimise their schedules based on priorities, effectively managing competing demands for their resource Assist department heads with financials tasks, including processing purchase orders and submitting expenses Support with inbox management by monitoring emails, prioritising and addressing actions promptly, and ensuring corporate records are properly organised and maintained Handle confidential, sensitive and personal information with utmost discretion and professionalism Provide ad hoc support to teams across both departments and stepping in as needed to deputise for the director of communication's personal assistant

What will you get from the role?Opportunity to work an organisation committed to making a meaningful impact, shaping a fair and thriving financial services market for the good of consumers and the economy The chance to build and maintain key relationships across a broad range of internal and external stakeholders A vibrant role within a friendly and collaborative team, offering an exciting and fast-paced work environment that remains engaging and enjoyable Opportunity to take advantage of personal development opportunities and the ability to advance your career

Which skills are required?
We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)
MinimumProven experience in delivering high-quality administrative support, including complex diary and inbox management Proven experience of strong organisational skills with evidence of the ability to plan strategically, prioritise efficiently, track issues methodically and recognise when escalation is required Proven experience in handling highly confidential and sensitive staff information with discretion, professionalism and integrity

EssentialDemonstrate strong judgment and confident in making timely decisions on of the Director, ensuring they are well-informed by relevant information Experience of working with Microsoft Office applications A dynamic and collaborative team player who takes initiative, demonstrates proactivity and effectively influence others Proven ability of working confidently and effectively with senior stakeholders, both internal and external Strong communication skills, which can be adapted to meet the needs of your audience Ability to adapt and react to changing circumstances, adjusting priorities as needed and a willingness to take on new tasks and responsibilities

Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know? 50% of our Executive Committee were the first in their family to attend university.
Benefits of working at the FCA25 days holiday per year plus bank holidays Hybrid working (work from home up to 60% of your time) Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) Life assurance of eight times your basic salary Income protection


We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can't promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA - Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and TimelineThis role is graded as Senior Professional Support - Corporate Advert Closing Date: 26th June 2025 CV Review/Shortlist: 27th June 2025 Competency Based Interview: WC 30th June 2025

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
Got a question?
If you are interested in learning more about the role, please contact Rumana Hussain at Rumana.Hussain@fca.org.uk
Applications must be submitted through our online portal. Applications sent via email will not be accepted.