Job Description

A permanent 27.5 hour part-time opportunity for a Screening Officer has become available within the Adult Health & Social Care Contact Team, supporting the various integrated health and social care teams across the City. This includes adult social care, occupational therapy, Single Entry Point for Intermediate Care and District Nursing services. This opportunity has arisen at an exciting time of development for the team and offers an ideal opportunity to contribute towards and be a part of its evolution.
Main duties of the job
We are the first point of contact for adult health and social care referrals .
The role of the screening officer includes:

• Screening and processing referrals (including adult social care, occupational therapy, intermediate care and district nursing) received via e-mail, electronic portal or the telephone
• Dealing with telephone queries/enquiries including signposting and providing information as required
• Booking clinic appointments/arranging home visits for district nursing services
• Providing ad hoc administrative support as required
• The successful applicant will have excellent customer care and communication skills with a clear understanding of customers and their needs.
• You will have a keen eye for attention to detail and the experience and ability to use various computerised packages including Microsoft Office applications.
• You will need to input accurately and efficiently into various database systems and be able to demonstrate attention to detail when handling sensitive personal data.
• You will be required to be an effective team player and be able to work on your own initiative, with excellent organisational skills, prioritising your own workload when necessary.
• You must have a flexible approach to work and positively embrace change.

About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.
As a large NHS Trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Learn more about us in our Candidate Information Pack
Details
Date posted
08 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year Pro Rata Per Annum
Contract
Permanent
Working pattern
Part-time
Reference number
236-SCO-SW038-25-A
Job locations
City Approach
Albert Street
Salford
M30 0BL
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualification
Essential

• 5 x GCSE's (to include English and Maths) or equivalent qualifications

Desirable

• NVQ 2/3 in Customer Care or equivalent experience

Skills and knowledge
Essential

• Knowledge of a range of computer software systems, including microsft office applications
• A good understanding of Data Protection and the importance of confidentiality
• Abilty to accurately update systems and input data
• Ability to work under pressure and to deadlines, prioritising workload where appropriate
• To have a positive attitude to change and to contribute to on-going improvement by responding pro-actively
• To work closely and flexibly with colleagues, including third party and partner organisations, supporting each other, and integrated working
• Excellent communication skills

Desirable

• A awareness of health and social care issues

Experience
Essential

• Experience of a range of computer sotware systems incluing microsoft office applications
• Experience of working in a busy high pressured office environment

Desirable

• Experience of customer service over the telephone

Person Specification
Qualification
Essential

• 5 x GCSE's (to include English and Maths) or equivalent qualifications

Desirable

• NVQ 2/3 in Customer Care or equivalent experience

Skills and knowledge
Essential

• Knowledge of a range of computer software systems, including microsft office applications
• A good understanding of Data Protection and the importance of confidentiality
• Abilty to accurately update systems and input data
• Ability to work under pressure and to deadlines, prioritising workload where appropriate
• To have a positive attitude to change and to contribute to on-going improvement by responding pro-actively
• To work closely and flexibly with colleagues, including third party and partner organisations, supporting each other, and integrated working
• Excellent communication skills

Desirable

• A awareness of health and social care issues

Experience
Essential

• Experience of a range of computer sotware systems incluing microsoft office applications
• Experience of working in a busy high pressured office environment

Desirable

• Experience of customer service over the telephone

Skills Required