Job Description

MAIN DUTIES & RESPONSIBILITIES Working under the direct supervision of the Practice Nurse and strictly in accordance with specific practice guidelines and protocols, the Health Care Assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. HCA DUTIES & TREATMENT ROOM Duties New Patient Health checks ECG Recording Chaperoning duties To assist in the processing and management of laboratory samples requested by GPs Nurses Testing urine specimens using appropriate equipment and record as requested Ensuring that specimens brought in by patients or taken by doctors or nurses are ready for collection by pathology service. Maintaining stocks of examination instruments and specimen collection materials as well as stocking rooms for consumables and supporting the ordering process.



Process to include checking expiry dates so everything is in date. Correctly storing instruments. Maintaining vaccine stock levels and stock rotation as agreed with the practice nurses. Maintaining and ordering drugs, instruments and clinical supplies.



Helping to raise awareness of health and well-being and how it can be promoted Assisting with the collection and collation of data on needs related to health and well-being Performing other clinical tasks as trained and agreed to meet the needs of the practice. MINOR OP's From time to time the Doctors at this practice carry out minor operations for patients. These can include Contraception implants, removing in-growing toenails, coil fittings etc You will be required to assist GPs in Minor Ops: Getting instruments ready and laid out on trolley Organise dressings required from stock Clear away used instruments PHLEBOTOMY To assist in providing Phlebotomy services for the practice, as required. You will responsible for running your own Phlebotomy Clinic.



The times of the clinics will be in accordance with the practice needs. This will include; checking request forms, checking patient's identification, checking equipment, drawing blood and labelling bottles. To take blood samples of those patients requiring regular blood tests for conditions such as Diabetes, Hypertension, CHD and those on certain medication. You will also be required to carry out the following measurements either during or separately from the Phlebotomy Clinic.

Taking and recording the following:

INR Blood Pressure readings Height Weight Smoking status Alcohol consumption BMI ECG Injections under PSD guidance NHS Health Checks New Patient Health Checks Anti coagulation testing Assisting nursing team when requested as well as GPs and other clinicians Other Tasks Undertake any other additional duties appropriate to the post as requested by the Partners and Managers. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.



All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work when required Participate in audit where appropriate.