Job Description

Title:

Bank Health Care Assistant

Reports to:

Clinical Services Manager

Responsible to:

Surrey Heath Primary Care Network (The 'PCN') and Surrey Heath Community Providers Ltd (SHCPL, 'The Federation')

Base:

Local GP Practices - will require working across the 7 GP Practices within the Federation / PCN geography, as per the rotating site for Saturday clinic delivery.

Hours per week:

Flexible - Shifts available: Mondays, Tuesdays, Thursday afternoon/PM

Salary:

12.77 per hour, plus 12.07% annual leave payment (in lieu of annual leave) and Saturday enhancement (please note: no additional enhancement for weekday evenings).

Contract:

Bank contract

Key Relationships:

Practice team (internal); GPs and wider multi-professional general practice team operating the clinic. PCN / SHCPL team(s), line manager and clinical support teams. PCN Heart Health staff.

About Us:

We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams. Since 2019 we have hosted the Primary Care Network in Surrey Heath.

As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do,

and we pride ourselves in

ensuring our patients feel safe, supported, communicated with and respected

, at a time when they may be feeling vulnerable.

Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

Overview:

NHS Health Checks are a systematic prevention programme that assesses an individual's risk of heart disease, stroke, diabetes and kidney disease, once every five years. It is for people aged between 40 and 74 who have not been previously diagnosed with one of the above conditions, hypertension, or are currently receiving certain medications.

The aim of the PCN Heart Health Checks in Surrey Heath Primary Care Network is to provide a quality service that will help people live longer, healthier lives. The longer term aim is a reduction in incidence or early detection of heart attacks and strokes, type II diabetes, chronic kidney disease and vascular dementia.

As a Health Care Assistant with us, you will play a key role working under supervision and delivering our 'heart health checks' which identifies the person's risk of developing cardiovascular disease and diabetes. This health check focus' on preventative care, health promotion and education - all within an environment dedicated to providing respectful, high-quality service to every patient. You will have excellent communication skills and will understand the importance of communicating tailored advice and support.

Key Responsibilities and Duties:

To undertake NHS health checks Phlebotomy - every patient will have a blood test as part of the heart health check Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately Accurately measure and record clinical measurements such as height, weight and waist measurements Ensure timely and accurate recording of clinical information and patient interventions on relevant electronic database systems (e.g. EMIS) and following business continuity plans if the electronic system is unavailable Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating. Provide and communicate relevant health promotion literature and lifestyle advice to patients Ensure all clinical rooms are adequately stocked and prepared for each session Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with IPC policy Work as an effective and responsible team member, supporting others and exploring mechanisms to develop new ways of working. Support the PCN with health promotion programmes as appropriate To carry out any other reasonable duties as requested by a manager to ensure quality of service
This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities and any other duties as reasonably required by the Line Manager

.

Corporate Accountability:

The Post Holder:-

1. Code and Conduct

Adheres to a code of ethics and conduct in line with the NHS England and NHS Improvement Health Coaching Implementation and Quality Summary Guide.

2. Equal Opportunities

Ensures they are committed to an equal opportunities policy that affirms that all staff should be afforded equality of treatment and opportunity in employment irrespective of sexuality, marital status, race, religion/belief, ethnic origin, age or disability. All staff are required to observe this policy in their behaviour to fellow employees.

3. Equality and Diversity

Will support the equality, diversity and rights of patients, carers and colleagues, including:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Use Confidentiality in all aspects of the role In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in their , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice, PCN and Federation as a business organisation. All such information from any source is to be regarded as strictly confidential. To access information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN & Practice may only be divulged to authorised persons in Accordance with the PCN & Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
4. Data Protection

Will adhere to the PCN & Practice Policy on the Protection and use of Personal Information, which provides guidance on the use and disclosure of information. The PCN & Practice also has a range of policies for the use of computer equipment and computer-generated information. These policies detail the employee's legal obligations and include references to current legislation. Copies of the policy on the protection and use of personal information, and other information technology, can be accessed through the PCN or at the Practice.

5. Risk Management

Will be responsible for adopting the risk management culture and ensuring that you identify and assess all risks to your systems, processes and environment and report such risks for inclusion within the Practice risk register. You will also attend mandatory and statutory training, report all incidents/accidents, including near misses, and report unsafe occurrences as laid down within the relevant local Policy.

6. Personal/Professional Development

Will participate in any training programme required by the PCN and / or implemented by the Practice as part of terms of employment, such training including:

Participation in individual Appraisal and Development Review process, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others. The post-holder will be encouraged to develop personal and business skills in remain competent and for evident of practice.
7. Quality

Will strive to maintain quality within the Practice and PCN, and will:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Proactively seek and identify opportunities for quality / service improvement and lead such activities. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload, and resources.
8. Communication:

Will recognise the importance of effective communication within the team and will:

Communicate effectively and respectfully with colleagues, patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly.
9. Health & Safety:

Will assist in promoting and maintaining their own and others' health, safety and security as defined in the relevant local Health & Safety Policy.

10. Special Working Conditions:

Will be required to travel independently between their base, care homes and practice sites (where applicable), and to attend meetings etc. hosted by other agencies. The post-holder may have contact with body fluids i.e. wound exudates; urine etc.

Person Specification

Essential

Desired

Qualifications

GCSE Maths and English (C and above) or equivalent - Essential

Phlebotomy certification - Essential

Six months of relevant experience working in a primary care environment in the last two years - Essential

Care Certificate - Essential

Relevant NVQ Level 3 qualification or equivalent - Desired

Knowledge

Experience of working with healthcare professionals and/or previous experience in the NHS or social care - Essential

Experience coordinating with multiple stakeholder or individuals to meet specified outcomes - Essential

Experience providing advice/signposting - Essential

Experience using a patient clinical system such as EMIS - Essential

Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act - Essential

Knowledge of a range of local community groups which support wellbeing - Desired

Skills

Excellent verbal and written communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues - Essential

Good technical literacy with e.g. Word, Excel, and experience using a clinical system such as EMIS - Essential

Able to work independently and manage own workload - Essential

Able to build strong professional relationships - Essential

Understanding of social determinants of health and how these can be addressed with patients - Essential

Personal Attributes

Ability to motivate people - Essential

Able to travel locally as required - Essential

Passionate about combatting disadvantage and inequality in healthcare -Essential

Able to work as part of a team -Essential

Job Types: Temporary, Zero hours contract
Contract length: 12 months

Pay: 12.77 per hour

Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Flexitime Monday to Friday Weekend availability
Work Location: In person