Job Description

Clinical responsibilities: Chronic Disease Reviews Diabetes (Part 1, including foot checks), Hypertension & Care Planning Health Checks Blood Pressure Checks, NHS Health Checks, Over 75 Health checks, High Risk CVD Reviews, High Risk Diabetes Reviews & Non-Diabetic Hyperglycaemia Reviews, Assisting the GP with Learning Disability Annual Reviews, Dementia Assessments Home Visit Assisting Ear Irrigation Immunisations Covid Vaccinations, Flu Vaccinations (including Nasal), Pneumococcal Vaccination and Shingles Vaccinations Injections B12 Minor surgery Minor Surgery Assisting Observations Blood Pressure, Height, Weight, BMI, Temperature, Blood Glucose Smoking Cessation Urinalysis Weight Management Wound Care Complex Wounds and Leg Ulcers, Suture & Clip Removal Supporting the Nursing Team with any complex patients and ensuring continuity Supporting the Duty Doctor with treating & monitoring acutely unwell patients, including competencies in anaphylaxis treatment, resuscitation techniques, nebulisation therapy and chaperoning Clinical Administration: Documentation - Maintain accurate patient records on EMIS Web and process incoming documents through EMIS Web and Docman. Ensure PSDs and National Protocols are read, signed and filed appropriately. Create and update records ensuring accuracy and maintaining information validity. Creating and sending relevant referrals and liaising with the administration team to follow up on appointments or advice and guidance.

Docman filing, coding and actioning any relevant incoming documentation, including diabetes retinal screening results, appointment DNAs, foot examination results, home blood pressure readings, pharmacy and other healthcare provider vaccination documentation, vaccination documentation from abroad, request for information and any miscellaneous inbound documents. Specimens & Results take appropriate samples, create test requests, send reminders to patients, log and dispatch specimens to the lab and process any incoming lab reports and results. Recalls support the Clinical Performance team with recalls via multiple methods for immunisations, health screening, chronic disease reviews and safety netting. Maintaining templates and letters, as well as data quality coding amendments.

Attending the weekly recall meeting to liaise with the Nursing, Pharmacists on recalls, targets and performance. Reporting assisting the performance & compliance team with any relevant reporting and auditing. Flu/Covid assist the management team in setting up clinics, preparing equipment and information packs, and assisting with vaccination administration and patient flow. Support with the housebound vaccination programme where appropriate.

Up-to-date knowledge of National Health programmes and services. General Duties: Stocking maintaining stock levels in clinical rooms, including minor surgery stock and reception stock where necessary. Management of the stock room and ensuring stock rotation. Removal and disposal of out of date stock.

Passing invoices and delivery notes to the relevant person/team. Ordering ordering clinical stock and information, documenting quantities and order numbers for reference. Managing and sourcing incoming invoices and delivery notes. Maintaining and recording up to date account details and information.

Equipment locating, labelling, cleaning and replacing surgery equipment and ensuring equipment is readily available to the practice including the removal and replacement of sharps bins. Arranging and managing annual PAT and Calibration Testing. Managing the equipment available for loan to patients, arranging and documenting collection and return, labelling, managing patient information and recording documents. Information & Promotions updating and sourcing practice information, available to both patients and staff, ensuring compliance.

Displaying any promotional materials and maintaining information displays in the practice. Medicines - ensure safe storage, rotation and disposal and drugs. Managing and maintaining the emergency medication cupboard and bags, ensuring all stock is easily accessible, in date and readily available. Cold Chain - ensure safe storage, rotation and disposal of vaccines and other fridge stored medications.

Twice daily recording of fridge temperatures and monthly data log reporting. Ensure vaccines are transferred in accordance to the cold chain policy. Reporting any cold chain breaches or fridge issues to the relevant person/team. Policies & Protocols creating, updating and adhering to practice policies and protocols, ensuring any updates are documented in a timely manner.

Ensuring compliance of the Nursing Team. Education maintain continuous professional development in keeping with the requirements of the practice. Support the provision of health promotion and disease prevention. Continuously update your knowledge of the implications of and contra-indications of immunisation and other clinical tasks undertaken.

Patient liaison - deal with any patient queries that may prove beyond the ability of the PMA while having a clear awareness of the limits of your own scope of skills, knowledge and ability and ensuring all formal complaints are passed on to the relevant person or team. Meetings attend the weekly clinical and recall meetings. Attend and minute any other relevant meetings such as nursing/pharmacist team meetings, clinical performance meetings. All other responsibilities and tasks not listed here that relate to this post and the smooth running of the practice and contribute to role within the remit of a Healthcare Assistant.

Infection Prevention & Control: Support patients and colleagues in adopting sound infection prevention and control measures. Ensure the safe management and disposal of clinical waste and PPE. Apply infection control measures within the practice according to local and national guidelines - Universal hygiene precautions - The collection and handling of laboratory specimens - Segregation and disposal of waste materials - Decontamination of instruments and clinical equipment - Reporting and treatment of sharps injuries - Dealing with blood and body fluid spillages Participate in the internal infection control audit.