Job Description

Key information

Job title: Outpatients HCA Hiring Manager: Clinic Manager Location: Primarily Manchester City Centre, with occasional travel to Liverpool (around once a week) Hours: Full-time / Part-time - Day shifts. Mon-Saturday rota between 8am-7pm Salary: Highly competitive

Job Summary

Pall Mall:

In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 15 years and we have spearheaded the business, trebling our workforce along the way and laying down clear and ambitious growth plans for the future.

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.

The role:

The Outpatients Healthcare Assistant (HCA) will support the delivery of safe, effective, and compassionate care within our Manchester Outpatient Department. Working under the supervision of registered nurses and consultants, you will assist with patient care, minor procedures, and the smooth running of clinics, ensuring a welcoming and professional environment for patients at every stage of their journey.

The Clinics - Manchester and Liverpool :

Our Manchester and Liverpool clinics provide a modern, comfortable and discreet environment for patients accessing a wide range of private GP, outpatient and diagnostic services. Unlike our hospital sites, the Manchester and Liverpool clinics are dedicated to outpatient care, offering consultations, treatments and diagnostics without the need for overnight stay.

The clinic has four key service areas:

1. Private GP Services - same-day and pre-bookable GP appointments providing general medical care, prescriptions, referrals and health checks. 2. Outpatient Consulting Rooms - modern consultation and treatment rooms where our consultants, and nurses carry out medical and cosmetic consultations, health assessments, pre-operative checks and wound care/follow-up care. 3. Minor Procedures Suite - 2 x dedicated treatment rooms for minor local anaesthetic procedures, and consultant-led treatments. 4. Administrative & Patient Support Services - including our front of house team, bookings coordinators and patient advisors, who ensure every patient receives a seamless, personalised journey from appointment booking through to treatment and aftercare.
Patients also benefit from access to diagnostic and surgical services at our Newton-le-Willows hospital and other sites, with the Manchester and Liverpool clinics acting as a convenient city-centre hub for private GP appointments, outpatient consultations and non-surgical treatments.

Core responsibilities :

Welcome and support patients attending the Outpatient Department, ensuring they feel comfortable and informed. Prepare consultation and treatment rooms, ensuring they are clean, well-stocked, and ready for use. Assist consultants and nurses during outpatient consultations and minor procedures, following instructions and maintaining patient safety. Carry out basic observations (such as blood pressure, pulse, temperature, oxygen saturation) and accurately record results. Carrying out phlebotomy services. Completing pre-op questionnaires. Chaperone patients during consultations and procedures where required. Provide practical support for patients, such as helping them move safely, offering refreshments, or assisting with dressing changes under supervision. Ensure effective infection prevention and control by maintaining high standards of cleanliness in clinical areas. Assist with administrative tasks such as preparing patient notes, updating records, and ensuring accurate data entry. Support stock management and ordering of clinical supplies. Maintain patient confidentiality at all times, in line with GDPR and hospital policies. Escalate any concerns promptly to the supervising nurse or clinician.

Quality Improvement

Understand job role and scope and identify how this can be developed over time Contribute to a culture of continuous improvement by suggesting ideas to enhance patient care and clinic efficiency. Take part in training and development activities to improve knowledge and skills. Actively participate in team meetings and service development initiatives.

Clinical Governance

Ensure compliance with policies, procedures and clinical guidelines for self and others Maintain accurate and legible patient records. Report incidents, risks, or concerns appropriately to ensure patient safety.

We will...

Provide full induction and training to support you in your role. Recognise your contribution as a valued member of the outpatient team. Recognise your successes Provide training and further development opportunities where applicable Remain committed to our company HEART values and provide a safe and inclusive work environment.

Our HEART Values:

These are at the HEART of how we interact every day

Helpful

Being helpful means going the extra mile to support each other and our patients. It's about being there when someone needs guidance, offering assistance without hesitation, and always looking for ways to make things better for others.

Empathetic

Being empathetic means truly listening and seeing things from someone else's perspective - whether that's a patient needing reassurance or a colleague who's having a tough day. It's about making sure people feel understood and cared for.

Accountable

Being accountable means taking ownership of your actions and commitments. It's about following through on what you say you'll do and holding yourself to the highest standards - whether for a patient or a teammate.

Resourceful

Being resourceful means staying adaptable, creative and proactive in solving problems. It's about thinking outside the box and finding smart, effective solutions to meet the needs of our patients and team.

Teamwork

Teamwork means working side-by-side, supporting each other and combining our strengths to create an environment where everyone can thrive. When we join forces, we can provide a better experience for our patients, make work more fulfilling for our colleagues and reach new levels of success as a team.

Diversity and inclusion at Pall Mall

:

As a responsible employer, Pall Mall is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong with togetherness. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of our patients.

Job Types: Full-time, Part-time, Permanent

Pay: From 25,396.80 per year

Expected hours: 12 - 37.50 per week

Benefits:

Company pension Employee discount Health & wellbeing programme Life insurance
Ability to commute/relocate:

Manchester M2 4PD: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Health Care: 1 year (required)
Work Location: In person