Job Description

To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Care Partner.

To support and enable Service Users to maintain skills and personal interests whilst delivering person-centered care unique to each individual.

To maintain skills at a current level, undertake such training and development as required from time-to-time to maintain and progress knowledge.

POSITION DIMENSIONS:

Colleagues in team:

Care Partners, Carer Companions

Primary location:

Dunwood Manor Care Home, but you may be required to work from other locations at the discretion of the company and with appropriate notice.

Customer interaction strategies:

How will the incumbent regularly connect with residents?

Person centered care

Empathy

PERFORMANCE MEASUREMENTS:

We have two types of performance measurement:

A) Those relevant to the role which are specific, measurable, transparent and simple.

B) Performance measurements on:

- Customer feedback

- Colleague feedback

- Participation in CQI

- Business performance

JOB ENVIRONMENT:

Dunwood Manor Care Home is a care home that caters for frail residents over the age of 65 Dunwood Manor Care Home enjoys an excellent reputation and the Home is rated Good with CQC.

Key accountabilities required to achieve the primary objectives - and indicate the relevant performance measure(s) for each area:

KEY ACCOUNTABILITIES

PERFORMANCE MEASURES

Role Specific Duties

Ensure Service Users are at the heart of care delivery and their wishes and preferences enhance their wellbeing

To contribute to the efficient running of the service

Support Service Users to maintain their relationships and connections with the local community

Ensure Care Plans and other information about how to support Service Users are followed

Be responsible for informing the Senior Career/Nurse of any changes in the needs of Service Users

Be responsible for promoting and safeguarding the welfare of those individuals they support

Working with others

Develop effective working relationships with other employees within Dunwood Manor Care Home

Work in cooperation with members of the multi-disciplinary teams to maximize opportunities for Service Users

If desired by the Service User, maintain and develop relationships with family, friends and other people important in their life

Leading by example

Seek opportunities for personal and professional growth

Be a role model for other careers and be an ambassador for the service

Be professional, polite, and reasonable always

Personal responsibilities

Knowledge of, and work within, the Fundamental Standards

Understand the regulatory framework that governs the service, including the role of CQC and their requirements

Commit to achieving the relevant qualifications commensurate with the role

Attend statutory training and any other training as directed by management

Understand and follow all policies and procedures relevant to the role

Be open to learning opportunities

Customer Service

To maintain skills at a current level and undertake required training and development

To perform in accordance with standards agreed with the registered manager and the registered provider and to follow legislative requirements, relevant regulations and accepted best practice

Compliance with relevant regulations:
(list all that apply to this position)

Relevant compliance obligations are met, including but not limited to CQC and H&S obligations

Transport requirements

Driver's licence

Clean, reliable, registered and insured vehicle

CONTACTS:

Internal Liaisons:

Other staff in Dunwood Manor Care Home

External Liaisons:

Members of multi-disciplinary teams

Family, friends and other people important in residents' lives

QUALIFICATIONS, EXPERIENCE & CAPABILITIES:

SPECIFIC REQUIREMENT FOR QUALIFICATIONS

Detail the level of experience in specific technical functions (eg min of 3 years' experience)

Essential

Desirable

Good English - Written and verbal:

RQF qualifications in Social Care:

SPECIFIC REQUIREMENT FOR SKILLS

Detail the level of experience in specific technical functions (eg min of 3 years' experience)

Essential

Desirable

Proficient Written Skills

l Maintain all Care Plans/care records in accordance with Dunwood Manor Care Home policy

Leadership Skills

l Ability to induct and orientate new employees to the job role and service

l Provide Service Users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom

l Communicate any problems, concerns or changes to Service Users' family members as needed

Communication Skills

l Carers must build rapport with Service Users by establishing personal connections and showing interest in their lives

l Carers must be able to communicate effectively with Service Users

l Carers must have the communication skills to inform colleagues, management and professionals about the needs of Service Users

Problem-Solving Skills

l Carers need to be able to adapt and address situations quickly

l Plan, develop, implement and assess approaches to promote health and well-being, whilst recognising and reporting situations where there might be a need for protection

CORE CAPABILITIES:

Please select 3 - 5 capabilities that describe the person you're seeking

1 Achieve through others

2 Customer focus

3 Make it happen

4 Adaptability

5 Resilience

DIFFERENTIATING CAPABILITIES:

Select 3 differentiating capabilities. These are the behaviours that will set the incumbent apart from their competition and assist Allegra to provide better customer service, employment offering and shareholder return.

Differentiating Capabilities:

1 Active learning

2 Continuous improvement mindset

3 Quality commitment

QUALIFICATIONS, EXPERIENCE & CAPABILITIES:

SPECIFIC REQUIREMENT FOR PREVIOUS EXPERIENCE

Essential

Desirable

Previous experience of working in similar environment

Previous experience of working in similar role

Experience of working with Service Users, in particular those that may have additional support needs

Job Type: Full-time

Work Location: In person