Job Description

The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures can provide supervision to practice phlebotomist as required.
Main duties of the job
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
Personal and people development
Take responsibility for own developmental learning and performance
Take responsibility for maintaining a record of own personal development
Work with management on any new training requirements
To recognise and understand the roles and responsibilities of individuals working in the primary health care team
Be aware of the legal issues pertinent to the role of a basic HCA (level 1)
Health , Safety and security
Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines
Identify the risks involved in work activities and undertake them in a way that manages the risks
About us
IntraHealth is one of the UKs leading providers of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.
We are a well-established organisation having provided NHS services since 1999. We operate NHS services across the North East, Yorkshire, the midlands and North West. Our team is made up of a wide range of healthcare professionals and administrative roles including GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Health Care Assistants (HCAs) and local administration teams. Our frontline teams are supported by a centralised back office function; providing executive, finance, HR, administration and data analysis support.
Details
Date posted
09 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
U0025-25-0074
Job locations
West Cornforth Medical Centre
Reading Street
West Cornforth
Ferryhill
County Durham
DL17 9LH
Job description
Job responsibilities
The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures can provide supervision to practice phlebotomist as required. Job description
Job responsibilities
The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures can provide supervision to practice phlebotomist as required.
Person Specification
Skills and Abilities
Essential

• Demonstrates a basic understanding of the needs of the patient and the role of the HCA
• Willing to develop clinical skills and competency relevant to the role e.g. phlebotomy skills
• Manual dexterity and manipulation skills
• Ability to handle simple medical equipment e.g. ECG machine
• Fitness to do the job within manual-handing policy
• Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding
• Ability to communicate effectively via telephone or group discussion
• Good interpersonal skills
• Participate in the care of equipment
• Undertake stock control
• Must either be Hepatitis B immune or be willing to undergo an immunisation course
• Enthusiastic
• Reliable

• Understand issues regarding accountability
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

• Has customer care experience or experience of being a carer.
• Experience of working unsupervised.

• Willingness to complete NVQ 2 or 3 in a related subject.

• Basic literacy and numeracy skills
• Basic computer experience

• Have the Care certificate or willing to undertake it.
• Experience in phlebotomy.
• Willingness to undertake an NVQ or an equivalent qualification

• Demonstrates a basic understanding of the needs of the patient and the role of the HCA
• Willing to develop clinical skills and competency relevant to the role e.g. phlebotomy skills
• Manual dexterity and manipulation skills
• Ability to handle simple medical equipment e.g. ECG machine
• Fitness to do the job within manual-handing policy
• Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding
• Ability to communicate effectively via telephone or group discussion
• Good interpersonal skills
• Participate in the care of equipment
• Undertake stock control
• Must either be Hepatitis B immune or be willing to undergo an immunisation course
• Enthusiastic
• Reliable

• Understand issues regarding accountability
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

• Has customer care experience or experience of being a carer.
• Experience of working unsupervised.

• Willingness to complete NVQ 2 or 3 in a related subject.

• Basic literacy and numeracy skills
• Basic computer experience

• Have the Care certificate or willing to undertake it.
• Experience in phlebotomy.
• Willingness to undertake an NVQ or an equivalent qualification