Job Description

To assist in the delivery of patient care, ensuring that patient safety and well-being is respected at all times. This will include taking significant numbers of blood samples, therefore experience in phlebotomy is essential. Carrying out new patient checks, testing urine, blood pressure checks, heights, weights, ECGs and assisting with BP monitoring. To communicate courteously and effectively with patients, relatives and carers.



To ensure the practice treatment rooms and consulting rooms are kept in a clean and tidy state and that equipment is in working order, clean and available for use. To ensure that the drug refrigerators are at the correct temperature and that drugs are within their expiry dates and used in correct sequence. To advise the Practice Manager and Assistant Practice Manager of the need for drugs and other supplies, ordering as appropriate, ensuring that adequate levels of stock are available and stocking rooms. To report all matters pertaining to patient care (e.g.



changes in condition or circumstances) to a relevant member of the nursing or medical team as a matter of priority and to ensure that a document record is kept. To make sure that health promotion materials are available & displayed within the surgeries ordering new stock when needed. To record all patient contacts as appropriate. To participate in audits as required To undertake other such duties as the Practice Manager may reasonably require Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.



They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate