Job Description

Job Title:

Health Care Support Worker (also known as Health Care Assistant)

Line Manager:

Bramblys Grange Nurse / Lead Nurse

Responsible to/Accountable To

: PCN Clinical Director / PCN Board

Hours Per Week

: 22.50- 30.00hrs

About us

Mosaic Primary Care Network consists of 3 practices (Crown Heights Medical Centre, Odiham & Old Basing Health Centres and Brambly's Grange Medical Practice) located in or near Basingstoke. We have a combined patient population of circa 60,000 patients.

The PCN is a registered learning environment, so all our ARRS staff are supported by an EELS lead to ensure we meet the aspirations of both the team member and the surgeries.

Essential Information

You will be expected to work flexibly between Bramblys Grange and Rooksdown Health Centre.

Completion of the Care Certificate, or a recognised equivalent, is essential for this role.

This position requires a full driving licence and the ability to travel independently using your own vehicle.

Job Summary

The role of the Health Care Support Worker (HCSW is to work as part of the multidisciplinary team, delivering care within the boundaries of their role, and, in accordance with specific practice guidelines and protocols.

The focus will be on supporting patients to be healthy by assessing their needs through, providing care, health education advice, screening activities. This will include implementing care in the surgery, community or other settings maintaining clinically accurate records and running clinics.

Role Specification Primary Responsibilities

Role purpose of the HCSW is to work collaboratively within the general practice team to provide services to the PCN practice population. Development of the HCSW clinical skills will depend on the needs of the PCN practice. Training and annual updates will ensure skills are evidence based and within the scope of practice.

The HCSW will perform clinical tasks under supervision such as:

Phlebotomy

Urinalysis

General observations including ECGs.

Spirometry Assessments

Part 1 Mental Health Review Clinics

Part 1 Chronic Obstructive Pulmonary Disease Clinics

Part 1 Diabetes Clinics and Pre-Diabetes Clinics

Learning Disabilities Clinics

Support health promotion and prevention activities including smoking cessation, weight management and lifestyle interventions

NHS Health Checks

Assisting GP's with Women's Health Coils/Implants Clinics

Play a key role in vaccination and immunisation programs within the PCN.

Dressing clinics including compression bandaging and removal of clips and staples.

Active participation in achieving QOF and Enhanced Service targets and recall demands.

Liaise with wider MDT for continuity of patient care

Support continuity of care and patient safety initiatives

Tasks will be completed under the supervision of a registered clinician while developing competencies in primary care.

Secondary Responsibilities

Clean and sterilise equipment as per protocols, report damage to Lead Nurse or the Practice Manager in their absence.

Putting away stock when it arrives, requesting and/or reordering stock if levels are low. Ensuring stock is rotated to reduce waste. Informing Lead Nurse of stock shortages or unavailability, or the Practice Manager in their absence.

Inputting stock and use by dates, on Clarity Teamnet. Disposal of stock when indicated on Clarity Teamnet. Informing the Lead Nurse of irregularities or the Practice Manager in their absence.

Monitoring Vaccines/Cold Chain Storage, recording temperatures as protocol on Clarity Teamnet, informing Lead Nurse of irregularities, or Practice Manager in their absence.

Restocking and emptying clinical waste bins in GP rooms/clinical areas.

Chaperoning clinical staff when requested.

Complete allocated tasks, weekly/monthly/yearly checks. Updating data on Clarity Teamnet, e.g., disposable curtain changes/ nebuliser machine checks, Blood Glucose, Hypo, Home Visits and Anaphylaxis boxes. To be completed within the expected timeframe informing Lead Nurse or Practice Manager in the Lead Nurses absence, of any irregularities.

Attend and participate in any practice meetings when required.

Support and encourage development of all HCSWs within Bramblys Grange

Assist in annual checks such as PAT testing of equipment.

Ensure all mandatory e-learning, Bluestream training, e-LFH completed in the expected time frames.

Liaise with Multidisciplinary Team regarding new services that HCAs can be involved in and how this can be implemented.

Person Specification

Essential Qualifications

Completed the Care Certificate or equivalent qualification

Desirable Qualifications

Educated to GCSE Level or equivalent

A to C Grade or equivalent in Maths and English

Essential Experience

Experience of working with the general public

Experience of working in a health care setting

Relevant experience in health promotion and prevention and supporting long-term condition management

Essential Skills

Excellent communication skills (written and oral)

Strong IT skills (Office and Outlook)

Clear, polite telephone manner

Ability to prioritise and work to tight deadlines in a fast-paced environment

Effective time management

Ability to network and build relationships

Good interpersonal skills

Ability to follow policy and procedure

Desirable Skills

EMIS user skills

Essential Personal Qualities

Polite and confident

Flexible and co-operative

Motivated and proactive

Forward thinker with a solutions-focused approach

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Essential Other Requirements

Disclosure Barring Service (DBS) Check

Maintains confidentiality at all times

Desirable Other Requirements

Flexibility to work outside of core hours

Job Types: Part-time, Permanent

Pay: 13.40 per hour

Expected hours: 22.50 - 30.00 per week

Benefits:

Company pension Employee discount
Work Location: In person