Job Description

Health Keyworker

(to reduce hospital admissions and speed up hospital discharge times)

Rota will be a 4 on 4 off rolling rota

Starting at 8am finishing at 8pm

27,810.00 PA

Previous applicants need not apply

Job Purpose

This role contributes to the achievement of the Business & Corporate Plan objectives of the Ferry Project by contributing to the provision of safe accommodation, care and support to homeless single people at the Ferry Project.

The main purpose of the role is to support people to reduce hospital admissions and speed up hospital discharge times to encourage engagement with all health related services such as GP's and rehabilitation along with providing support to navigate the complexities of the healthcare system.

To carry out needs and risk assessments of clients during their stay with the Ferry Project. To ensure that each client is fully supported in his/her development and progress to independence, according to his/her individual support plan and self-determined goals

The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake on-going training and development. In addition, the post holder will be able to signpost clients to the relevant sources of support and information appropriate to their needs.

Data collection will be a vital part of this role to be able to evidence the difference that Health are reducing hospital admissions and speed up charge times.

Whilst on duty to ensure the health and safety, security and well-being of clients, staff and visitors, offering loyalty with demonstrably great attitude, clear focus and perseverance and contributing knowledge and skills to the development and acquisition of new business opportunities.

Background

This Health Keyworker would identify health needs in clients and support them in maintaining good health. This might involvement monitoring things like blood pressure, and diabetes.

Helping clients access medical help.

Encouraging health lifestyles such as healthy eating, exercise etc. They would also work with the mental health worker to see how clients with mental health issues could be supported more. These interventions we believe could reduce hospital admissions.

Purchase equipment to help monitor client's health. These might include apps, or other monitoring equipment.

Provide opportunities for clients to engage in healthy Lifestyle activities that might include cookery lessons, gym membership, walks, smoking cessation and more.

Fund some emergency dental treatment.

Build active relationships with Kings Lynn hospital discharge team and where appropriate other discharge teams discharging into Fenland. The aim would be to enable quicker and smooth discharge of homeless people.

Provide transport to enable clients to return to their accommodation after hospital treatment.

Other interventions that might help speed up discharges.

All of the above is to prevent and reduce hospital admissions and speed up hospital discharge times.

The successful candidates will be offered training so they have a good understanding of health services, prevention and symptoms and can learn how to encourage people to speak up about possible symptoms, support them to seek advice from medical professionals and take up offers for further assessment health checks.

Key Accountabilities

Specific Objectives

Building supportive, trusting relationships with clients and external partners, creating a positive atmosphere.

Promotion of healthy behaviours (e.g. smoking cessation, alcohol reduction, physical activity promotion, and nutrition) to aid in prevention against cancer.

Ensuring that clients symptom concerns are communicated to project clinical professionals and if needed, provide support to navigate the healthcare system involvement of the patient in decision-making regarding their health.

Transportation assistance and accompanying homeless clients to and from procedures if needed and helping with reaching and navigating screening results.

Facilitating follow-up appointments with healthcare providers.

To manage a caseload of clients ensuring that their individual needs are met and to ensure that a comprehensive support plan is completed and reviewed weekly.

To ensure that each client referral is reviewed and assessed in accordance with our risk management procedure and to then carry out holistic assessments of new clients which incorporate relevant referral information

Conducting regular key work sessions that are innovative and engaging to achieve Support Plan goals and that are client led.

Key-working clients that present with health concerns with needs aligned with the post holder's specialism - Trauma informed Care (Mental Health, CJS, Learning Disability and Substance misuse)

Using a strengths-based approach create support plans using the Outcome Star for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable client to progress in their recovery

Ensuring ongoing assessment and management of risks associated with clients within an attitude of 'positive risk taking

To ensure that professional boundaries and standards are always maintained when working with clients in accordance with Ferry Project's policies and procedures.

To ensure that each service users support plan is bespoke to the individuals needs and is client led.

Provide support and access to relevant services to enable clients to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making

Undertake support work in partnership with external stakeholders to complement their interventions, leading on partnering with specialist stakeholders

Upskilling staff team in particular area of expertise - Trauma informed Care

Developing productive relationships with partner organisations to improve service outcomes

Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to clients

Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

Ensuring Ferry Projects policies and procedures are always adhered to

Being jointly responsible for the handover of key information between shifts and to ensure that all relevant tasks are dealt with in a timely manner.

To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities

Undertaking any other duties consistent with the grade and nature of the post as assigned by the Support Manager

To uphold all health and safety responsibilities within relevant policies and local protocols

To be jointly responsible for the overseeing the food hygiene/ handling at meal times.

To ensure that client's views are always considered in the support planning and review processes.

To ensure that all clients are consulted in any matters affecting them and promote a culture of inclusion and service user involvement wherever possible.

To ensure that all contact with clients is recorded as per the procedures of the Ferry Project.

To provide an on-call service to The Ferry Project across 24 hours of the day, dependent on business needs.

To ensure each client has a housing benefit application in place.

To ensure that the reporting of KPI's and records are maintained at all times

Additional Information

The Ferry Project is committed to safeguarding and promoting the welfare of its staff and clients. We expect all our staff to be aware of their responsibilities to protect staff and clients from abuse or harm.

All staff have a responsibility to undertake statutory and mandatory training as deemed appropriate.

Regulatory Framework

Communication

Communicate effectively with other team members. Be familiar in all mediums of communications such as email, tasks, telephone, etc. Communicate effectively with patients and carers. Recognize people's needs for alternative methods of communication and respond accordingly. Communicate effectively to outside agencies Communicate clearly with their lead GP

Equality and Diversity

The post holder will support the equality, diversity and rights or patients, carers and colleagues, to include:

Acting in a way that recognises the importance or people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, , feelings, priorities and rights.

Quality

The post holder will strive to maintain quality within the practice and will:

Alert other team members to issues of quality and risk.

Work to practice protocols

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Work effectively with individuals in other agencies to meet patient's needs.

Effectively manage own time, workload and resources.

Efficiency & Innovation

Personal

To lead by example in all areas by demonstrating excellent attention to detail in personal presentation i.e.: hair, nails and dress (uniform), and behaviour, supporting vulnerable clients in a client focused manner.

Be responsible for promoting a culture of continuous improvement.

To ensure that the work spaces used are kept clean to an appropriate standard.

In all activities adhere to Ferry Project policies and procedures.

To attend Support Staff team meetings and other Ferry Project meetings as required.

To be jointly responsible for the post holder's own personal and professional development, to actively participate in identifying training needs and to be willing to undertake training where a need has been identified and agreed with the line manager.

Support the development and maintenance of risk management procedures and appraisal systems for all areas of risk, together with procedures and recommendations on policy in relation to the post holder's responsibilities, participating in business continuity planning/emergency management activities and making appropriate recommendations to the Scheme Manager.

Bringing forward opportunities for business growth.

General

Create and develop new business opportunities.

Actively contribute to the development of strategy for the business.

Contribute towards business planning processes.

Demonstrate a commitment to personal and professional development.

Active Asset Management

Growth

To identify a range of opportunities for innovative practice and growth of the service.

To act as a representative for the service and Group at internal and external events as required.

To build strong working relationships with multi-disciplinary organisations, including Social Workers,

Family Workers, Police, etc. to ensure our customers receive a holistic support approach.

People & Structure

Pro-active enforcement of the Organisations vision and values

Carry out training and development activities as identified and agreed in consultation with your manager.

B. Dimensions

Scope:

The Health Keyworker will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health and Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

C. Additional Information

i) Context/Environment

As a member of a team of staff at within Ferry Project, the Health Keyworker shares responsibility for working with customers. As staff are usually involved in working on a rota basis, good communication between staff members is essential.

The client groups vary in each scheme and may be young people, homeless older people, single homeless clients, families, people with a history of mental health issues, people with physical disabilities or people with drug and alcohol addictions.

Due to the nature of this varied client group project staff are required to conduct themselves professionally and maintain strong boundaries between themselves and the residents at all times.

Given the work environment where patient data is accessible by staff, the post holder must observe strict confidentiality when accessing patient data.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with practice policies on confidentiality and the protection of personal and sensitive data.

The staff member will be supervised on a regular basis and the job performance appraised annually - as part of the process, the member of staff will be expected to jointly identify training needs with their line manager.

ii) Skills/Knowledge/Experience

Essential:

Demonstrate experience of managing a case load. Demonstrate experience in working with marginalised communities. Excellent written and oral communication skills, including the ability to present information clearly. Complete regular, accurate reporting on activities, attendance levels and participant feedback including case studies and session evaluations. Experience of supporting vulnerable members of society. Experience of working with those experiencing multiple disadvantage in the Essential section Ability to deal with complex and difficult emotional situations. Ability to prioritise own workload. Ability to ask sensitively about information needs. Managing sensitive information and following GDPR procedures. Ability to work flexibly and enthusiastically with a team and on own initiative. Understanding of, and commitment to, equality, diversity, and inclusion. Demonstrates enthusiasm. Able to travel to different locations for meetings, training and events. Willingness to undertake learning and development courses. Maintain absolute confidentiality with regard to the organisation's information and procedures. We would welcome and encourage applications from people with lived experiences or from a health background.

Desirable:

Ability to speak Eastern European languages

Experience of working in a trauma informed way and experience of working with health services in the Desirable section

iii) Competencies

Efficiency and Innovation

Problem solving

Innovative thinking

People and Structure

Ferry Project Values

Communication

Personal Learning

Customer Focus

Customer and Results Focus

Person centered

Supportive

Collaborative working

Active Asset Management

Planning and prioritising

Growth

Innovative Creative thinking

Initiative

Regulatory Framework

Process Driven

Risk Management

Quality Management

iv) Education

Essential

Good standard of literacy and numeracy. Good knowledge of using IT systems applicable to administration including databases. Knowledge of Health and Safety legislation and best practice. Knowledge and experience of maintaining good administrative based processes and procedures. Knowledge and experience of client support procedures and systems. Experience of working with vulnerable adults with a variety of needs.

v) DBS -

This post is subject to the rehabilitation of Offenders Act (Exemption Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any criminal convictions.

Applicants with convictions are still encouraged to apply and will be considered on a case-by-case basis

Job Type: Full-time

Pay: 27,810.00 per year

Benefits:

Company pension Discounted or free food Employee discount Health & wellbeing programme Store discount
Ability to commute/relocate:

Wisbech PE13 1JQ: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Do you have any health experience?
Education:

GCSE or equivalent (preferred)
Experience:

Health: 1 year (preferred) Support Worker: 1 year (preferred)
Work Location: In person