Job Description

Job Title: Health Navigator ( GP receptionist)

Location: The Orchard Medical Centre.

Hours: 20 hours per week

Contract: Permanent

About Us:

The Orchard Medical Centre is a friendly and forward-thinking GP surgery dedicated to providing high-quality patient care in a welcoming environment. We are looking for a reliable and professional Health Navigator to join our supportive team.

The Role:

As a GP Receptionist, you will be the first point of contact for our patients, providing a warm, efficient, and professional service both face-to-face and over the phone. This role is essential to the smooth running of the practice and the delivery of patient-focused care.

Key Responsibilities:

Greeting and assisting patients in a courteous and efficient manner Answering and managing telephone calls and appointment bookings Managing patient records and updating information on the system Handling prescription requests and other administrative tasks Working closely with clinical and administrative staff to support daily operations Maintaining confidentiality and adhering to practice policies and NHS guidelines

What We're Looking For:

Previous experience in a customer service or reception role (healthcare setting preferred) Excellent communication and interpersonal skills Good IT skills and familiarity with clinical systems (e.g., EMIS, SystmOne - desirable but not essential) Ability to multitask, stay calm under pressure, and work as part of a team A caring, compassionate attitude and a commitment to patient care

What We Offer:

A supportive and welcoming working environment On-the-job training and opportunities for development NHS pension scheme eligibility Employee Assistance Programme.
Job Type: Part-time

Pay: 12.21-12.25 per hour

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person

Application deadline: 24/03/2025