Job Description

As a Health Navigator within Patient Services, you will be the first point of contact for patients, assisting them in accessing the right services and creating a welcoming experience at the Practice.



You will support administrative processes and complete additional tasks as required to ensure smooth and efficient workflow for patients, the clinical team, and wider healthcare partners. All work will be delivered to agreed targets, timescales, and in line with Practice policies and procedures.



You will treat patients with confidentiality, respect, and empathy, signposting them to the most appropriate clinician or service. Duties include speaking with patients and carers in person and by phone, booking appointments, handling queries, and liaising with NHS bodies, healthcare providers, and other professionals to resolve issues relating to patient care. You will promote and process patient registrations, entering information accurately into the system and resolving any related queries.



Who We're Looking For



We're looking for people who share our passion for the NHS and delivering "patient care by people who care".

Strong computer skills with experience in Microsoft Office, excellent attention to detail, and calm, adaptable communication skills both written and verbal even under pressure A passion for helping people, whatever their background or circumstances Confidence with computers and admin processes (bonus points for EMIS experience) Experience in a front-facing, fast-paced role. Ideally in healthcare, customer service or similar

Why Join Our Team?



Make a Lasting Impact

Play a vital role in welcoming patients, visitors, and colleagues. Helping them access the right care in a courteous, efficient, and supportive way Empower individuals to take control of their health and work towards healthier, more stable lives Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included

Supportive, Collaborative Culture

You'll join a team that has your back: mentoring, supporting, and developing one another

Professional growth and recognition

Benefit from employee recognition platform with exclusive offers We support your professional development with supervision, CPD, and training bonuses As an Employee Ownership Trust, you're a co-owner empowered to shape the future of our organisation and take part in decision-making High energy, High reward. If you like being on the go and making a tangible difference, you'll thrive here

Recognising Your Value



Salary 13.39 per hour Part time, 30 hrs per week (Mon - Fri between the hours of 07:45 - 18:45) Generous annual leave, NHS pension and discretionary annual bonuses Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme, and employee assistance programme

Join a Leading Social Enterprise As part of BrisDoc, an employee-owned social enterprise, you'll be empowered as a co-owner to shape the future of healthcare delivery.



Engage and Support

Be the first point of contact for patients (on the phone or in person), helping them navigate their healthcare needs such as booking or rescheduling appointments, registering patients, taking messages, and providing assistance quickly and efficiently Answer incoming telephone calls within agreed timescales, ensuring a professional, prompt, and pleasant manner Manage patient queries efficiently and effectively, signposting and prioritising in line with practice policies Support patients with compassion and professionalism, including those who are distressed, bereaved, or unwell, in accordance with training and policy Remain calm and professional in emergencies, challenging situations, or when supporting distressed individuals Work on the clinical assessment screen alongside the on-call GP to book patient appointments

Accurate Documentation

Manage administrative tasks such as bookings, messages, and prescriptions accurately and efficiently. Register new patients on the clinical system accurately, including regular, temporary, immediately necessary, or private patients. Complete new patient registration packs Enter and update patient demographic details with precision, including disabilities, carer status, and other relevant equality and diversity data Take accurate and detailed messages, including patient and contact information, and pass them to the appropriate person using suitable communication methods based on urgency

Safety and Patient Care

Signposting patients to appropriate care, following guidance from senior staff and policies to ensure patient safety and wellbeing Use the clinical system effectively to inform clinical staff of relevant patient information. After training, assist clinical staff with emergency first aid and basic life support if required Safely handle blood and urine specimens in accordance with infection control policy, ensuring they are stored correctly for collection

Timely communication

Read and respond promptly and professionally to incoming calls and emails, ensuring all patients and healthcare professionals feel supported and heard Process and distribute incoming and outgoing post, print mail, and emails efficiently

Administrative Assistance

Work closely with clinical and administrative teams to ensure smooth patient journeys, especially under pressure, providing clerical and administrative support, including data processing, filing, photocopying, scanning, and document retrieval Assist the leadership team with administrative tasks to support the smooth operation of the service Follow all daily start-up and close-down procedures to maintain the security of IT systems and the building Accept delivery of stock supplies, checking for specific requirements (e.g. refrigeration) and acting accordingly Contribute to the smooth running of the team by applying strong organisational and communication skills

Financial Responsibilities

* Manage financial transactions in line with set protocols and practice standards