Job Description

**PLEASE NOTE** This vacancy is only open to employees of our ICB system partners: Shropshire Community Health NHS Trust, The Shrewsbury and Telford Hospital NHS Trust, Midlands Partnership NHS Foundation Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital and NHS Shropshire, Telford and Wrekin Integrated Care Board. Please do not apply if you are not an employee of one of the listed organisations as we will be unable to progress your application.
Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
The Musculoskeletal Service Shropshire, Telford & Wrekin brings together partner organisations across the county, including Shropshire Community Health NHS Trust, Shrewsbury & Telford Hospitals and the Robert Jones & Agnes Hunt Orthopaedic Hospital, to provide quality assistance to patients with musculoskeletal concerns within the population of Shropshire.
Main duties of the job
The successful candidate will possess outstanding customer service skills, be able to communicate effectively and exhibit a professional telephone manner.
You will be required to undertake a variety of administrative duties including receiving and processing referrals, appointment bookings, and managing enquires from service users and healthcare professionals. The post holder will need to be highly organised and able to efficiently manage workloads. You will be friendly and approachable and have a positive attitude to work.
As a supportive management team, we are keen to foster career progression and encourage staff to consider training opportunities to further enhance their skillset. Working closely with teams across the provider organisations, as well as other teams located on site, you will have full insight into varied job roles and work collaboratively to achieve shared objectives.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Details
Date posted
14 November 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum/pro rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
825-7590830-OPS
Job locations
Halesfield 6
Halesfield
Telford
TF7 4BF
Job description
Job responsibilities
Please see the and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment. Job description
Job responsibilities
Please see the and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Person Specification
Qualifications
Essential

• Willingness to undertake and satisfactorily complete a QCF Level 3 in Business Admin with 12 months.

Experience
Essential

• General customer care experience
• General administration experience
• Good written and verbal skills
• Good organisational skills

Knowledge and Skills
Essential

• Database experience
• Computer literate
• Ability to follow administrative systems and procedures
• A good working knowledge of Microsoft Office systems
• A good telephone manner with an ability to remain calm under pressure

Person Specification
Qualifications
Essential

• Willingness to undertake and satisfactorily complete a QCF Level 3 in Business Admin with 12 months.

Experience
Essential

• General customer care experience
• General administration experience
• Good written and verbal skills
• Good organisational skills

Knowledge and Skills
Essential

• Database experience
• Computer literate
• Ability to follow administrative systems and procedures
• A good working knowledge of Microsoft Office systems
• A good telephone manner with an ability to remain calm under pressure

Skills Required