Job Description

An exciting opportunity has arisen in our Neurophysiology department for a highly motivated, confident individual to work in a first-of-its-kind role that combines the responsibilities of a Healthcare Support Worker (HCA) with Administration, known as a Healthcare Administrative Support Worker (HCASW).
As an HCASW, you will support the Clinical Neurophysiology Department in both patient assistance and administrative tasks. Under the guidance and supervision of both a registered nurse (RN), a Departmental Lead Clinical Scientist and a Service Manager, you will undertake a range of core clinical and administrative tasks.
The clinical aspect of the role in the Neurophysiology department will include manual handling of patients before and after the diagnostic tests, acting as a chaperone, topping up consumables and maintaining cleanliness and tidiness in clinical rooms and waiting areas.
The administrative aspect of the role will include reception duties with checking in and checking out of patients on Cerner, making any pertinent notes on the system and conveying relevant messages promptly to administrative and clinical staff.
As the first point of contact for our patients, you are expected to hold the highest standards of customer and patient care in adherence to the Trust values.
Main duties of the job
Maintain a professional appearance in line with the Trust professional appearancepolicy and infection control policy.
Uphold the Trust's values and behaviours and behave in a manner fitting with theresponsibility this brings to maintain the public confidence.
Maintain professional and courteous working relationships with staff, patients andfamilies, and respect the equality and diversity of each and every person they comeinto contact with.
Exchange factual information with patients using a variety of methods to help patients understanding, supporting Clinicians and Administrators in providing health promotion/education.
Develop own skills and knowledge and contribute to the development of others.
To undertake training relevant to the post.
To maintain patient confidentiality at all times and follow information governance policies and procedures.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Details
Date posted
05 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
30,546 to 32,207 a year pa inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
290-MIC-1792
Job locations
Charing Cross Hospital
Fulham Palace Road
London
W6 8RF
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the attachment with the job advert. Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the attachment with the job advert.
Person Specification
Education/ qualifications
Essential

• Completed Care Certificate or equivalent experience
• Able to demonstrate literacy, numeracy and communication skills in English to carry out the duties of the role (known as functional skills), or GCSE or equivalent experience
• Bedside Emergency Assessment Course for HCA's (BEACH) or willingness to undertake

Desirable

• Further qualifications and training relevant and required by the speciality of this post
• Level 2 or 3 Health Care qualification/apprenticeship, or completion of Band 3 Excellence in Care Competencies for existing Band 2 substantive HCSW

Experience
Essential

• Experience of working in Acute Hospital setting or care background, in a Band 2 HCSW role or equivalent
• Experience of delivering personal care to patients
• Experience of using computers or willing to undertake training in local computer systems

Desirable

• Experience of taking clinical observations

Skills/knowledge/ abilities
Essential

• Evidence of using one's own initiative
• Awareness of risks, identifying them and alerting appropriate personnel
• Knowledge of basic IT systems or willing to undertake training
• Ability to learn new skills and adapt existing knowledge
• Understanding of responsibility, accountability and confidentiality, relevant to the healthcare role
• Knowledge of care and related procedures and relevant legislation
• Ability to demonstrate knowledge of data protection and health and safety issues
• Good time management skills including ability to work to set deadlines
• Ability to work flexibly, quickly, and accurately
• Able to communicate clearly and concisely over the phone, face to face and in writing
• Maintain a safe working environment for self and others
• Willingness to take on tasks
• Ability to work under pressure

Desirable

• Awareness of changing agenda within NHS
• Evidence of continuing professional development
• Previous experience of complex health needs
• Competently perform a range if the core skills relevant to the area of speciality

Person Specification
Education/ qualifications
Essential

• Completed Care Certificate or equivalent experience
• Able to demonstrate literacy, numeracy and communication skills in English to carry out the duties of the role (known as functional skills), or GCSE or equivalent experience
• Bedside Emergency Assessment Course for HCA's (BEACH) or willingness to undertake

Desirable

• Further qualifications and training relevant and required by the speciality of this post
• Level 2 or 3 Health Care qualification/apprenticeship, or completion of Band 3 Excellence in Care Competencies for existing Band 2 substantive HCSW

Experience
Essential

• Experience of working in Acute Hospital setting or care background, in a Band 2 HCSW role or equivalent
• Experience of delivering personal care to patients
• Experience of using computers or willing to undertake training in local computer systems

Desirable

• Experience of taking clinical observations

Skills/knowledge/ abilities
Essential

• Evidence of using one's own initiative
• Awareness of risks, identifying them and alerting appropriate personnel
• Knowledge of basic IT systems or willing to undertake training
• Ability to learn new skills and adapt existing knowledge
• Understanding of responsibility, accountability and confidentiality, relevant to the healthcare role
• Knowledge of care and related procedures and relevant legislation
• Ability to demonstrate knowledge of data protection and health and safety issues
• Good time management skills including ability to work to set deadlines
• Ability to work flexibly, quickly, and accurately
• Able to communicate clearly and concisely over the phone, face to face and in writing
• Maintain a safe working environment for self and others
• Willingness to take on tasks
• Ability to work under pressure

Desirable

• Awareness of changing agenda within NHS
• Evidence of continuing professional development
• Previous experience of complex health needs
• Competently perform a range if the core skills relevant to the area of speciality

Skills Required