Job Description

The Mandeville Practice, a dynamic and growing practice in Bucks, has an exciting opportunity for a motivated, enthusiastic and experienced Healthcare Assistant to join our team.The successful candidate would maintain our values of excellent patient care and join our vision of meeting the health needs of our diverse population. Previous experience of working as a HCA in a NHS GP Practice would be advantageous.The successful candidate would work as part of an excellent administrative and a multidisciplinary clinical team (including GPs, Nurse Practitioners, Nurses, and Clinical Pharmacists).We aim to develop positive, supportive and professional relationships with every patient, clinician and allied professionals that we come in contact withWe use Emis Web clinical systemWorking hours: Minimum 37.5 hours per weekMain duties of the jobTo assist in patient care and practice related duties as directed by and under the supervision of a registered healthcare professional. The post holder will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures.CLINICAL RESPONSIBILITIES1. Work under supervision of the clinicians in providing patient care2. Assist in Minor Surgery Clinics3. Run Chronic Disease Management ClinicsAbout usThe Mandeville Practice, a dynamic and growing practice in Bucks, has an exciting opportunity for a motivated, enthusiastic and experienced Healthcare Assistant to join our team.DetailsDate posted09 May 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Flexible workingReference numberE0054-25-0017TMPJob locationsThe Mandeville SurgeryHannon RoadAylesburyBuckinghamshireHP21 8TRJob descriptionJob responsibilitiesPrimary ResponsibilitiesThe following are the core responsibilities of thehealthcareassistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Undertake new patient and NHS health checks
• Support thepracticenursewith health promotion programmes
• Carry out baseline observations such as pulse oximitery, blood pressure, temperature, pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake woundcare, dressings and other clinical tasks as required
• Support thepracticenursewith the management of chronic disease clinics
• Carry out BMI checks as directed
• Act as a chaperone as required
• When trained, undertake venepuncture
• When trained, administer flu vaccinations
• When trained, carry out ear irrigation under the supervison of thepracticenurse
• Carry out ECGs as requested
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure the clinical area is adequately stocked and prepared for each session
• Ensure clinical waste is removed from the clinical area and sharps bins replaced in accordance with thepracticeIPC policy
• Deliver opportunistic health promotion where appropriate
• Carry out any other tasks as directed by the leadnursein support of patientcare

Secondary ResponsibilitiesIn addition to theprimaryresponsibilities, thehealthcareassistant may be requested to:

• Participate inpracticeaudit as directed by the aduit lead
• Participate in local initiatives to enhance service delivery and patientcare
• Support and participate in shared learning within thepractice
• Complete opening and closing procedures in accordance with the duty rota

Job descriptionJob responsibilitiesPrimary ResponsibilitiesThe following are the core responsibilities of thehealthcareassistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Undertake new patient and NHS health checks
• Support thepracticenursewith health promotion programmes
• Carry out baseline observations such as pulse oximitery, blood pressure, temperature, pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake woundcare, dressings and other clinical tasks as required
• Support thepracticenursewith the management of chronic disease clinics
• Carry out BMI checks as directed
• Act as a chaperone as required
• When trained, undertake venepuncture
• When trained, administer flu vaccinations
• When trained, carry out ear irrigation under the supervison of thepracticenurse
• Carry out ECGs as requested
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure the clinical area is adequately stocked and prepared for each session
• Ensure clinical waste is removed from the clinical area and sharps bins replaced in accordance with thepracticeIPC policy
• Deliver opportunistic health promotion where appropriate
• Carry out any other tasks as directed by the leadnursein support of patientcare

Secondary ResponsibilitiesIn addition to theprimaryresponsibilities, thehealthcareassistant may be requested to:

• Participate inpracticeaudit as directed by the aduit lead
• Participate in local initiatives to enhance service delivery and patientcare
• Support and participate in shared learning within thepractice
• Complete opening and closing procedures in accordance with the duty rota

Person SpecificationQualificationsEssential

• -GCSE grade A to C in English and Maths -Qualified to NVQ level 3 in Health and Social Care -Literate and able to perform basic numerical calculations -Fluent in spoken and written English -Ability to accurately receive, record and relay information both verbally and written -Ability to store and retrieve files from numerical, alphabetical and computerised filing systems -Computer skill including working with the EMIS Web clinical system -Ability to work on own initiative -Ability to organise delegated work The candidate must have: -Health Care Support Experience -Phlebotomy -To have worked within a practice setting -Experience of working as a health care assistant or equivalent -Knowledge of local community and understanding of a multi-cultural, racially diverse population -Awareness of health and safety issues in the work place -Understanding of the need to keep and maintain accurate records -Understanding of equal opportunities -Understanding of the importance of patient confidentiality and the consequences of breaking confidentiality -Ability to work as part of a multidisciplinary, multi-agency primary care team -Polite and helpful manner -Enthusiasm to learn -Openness to explore alternative working practices -Flexible with working hours -Must have Hepatitis B/Covid Vaccine or be willing to undergo a vaccination programme

Desirable

• Candidates with both clerical and health care support experience will be at an advantage. Those candidates with only one set of experience must demonstrate a willingness to learn the other set of skills. -Experience of dealing with the public face to face and over the telephone -Fluent in one or more languages in the local community and willingness to use this skill in working with the public -Reception experience -Flexible with working hours

Person SpecificationQualificationsEssential

• -GCSE grade A to C in English and Maths -Qualified to NVQ level 3 in Health and Social Care -Literate and able to perform basic numerical calculations -Fluent in spoken and written English -Ability to accurately receive, record and relay information both verbally and written -Ability to store and retrieve files from numerical, alphabetical and computerised filing systems -Computer skill including working with the EMIS Web clinical system -Ability to work on own initiative -Ability to organise delegated work The candidate must have: -Health Care Support Experience -Phlebotomy -To have worked within a practice setting -Experience of working as a health care assistant or equivalent -Knowledge of local community and understanding of a multi-cultural, racially diverse population -Awareness of health and safety issues in the work place -Understanding of the need to keep and maintain accurate records -Understanding of equal opportunities -Understanding of the importance of patient confidentiality and the consequences of breaking confidentiality -Ability to work as part of a multidisciplinary, multi-agency primary care team -Polite and helpful manner -Enthusiasm to learn -Openness to explore alternative working practices -Flexible with working hours -Must have Hepatitis B/Covid Vaccine or be willing to undergo a vaccination programme

Desirable

• Candidates with both clerical and health care support experience will be at an advantage. Those candidates with only one set of experience must demonstrate a willingness to learn the other set of skills. -Experience of dealing with the public face to face and over the telephone -Fluent in one or more languages in the local community and willingness to use this skill in working with the public -Reception experience -Flexible with working hours

NHS