Job Description

If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post. We are unable to sponsor Healthcare Assistants without having been employed for 2 years as a band 3 HCA within the NHS.
If you are new to care you must complete a care certificate when you commence employment with CDDFT and be paid on Annex 21 arrangements (24465) until completion.
Please note this advert will close when sufficient applications have been received.
An exciting opportunity has arisen for a Health Care Support Worker to work within a well established team on the General Outpatient Department at Bishop Auckland Hospital.The role involves supporting a range of Outpatient Clinics run on the department which include a variety of medical, surgical and specialist clinics as required.
We are looking for a positive, enthusiastic, self-motivated and highly organised indvidual to fill this role and contribute to ongoing service development.
This is a patient facing role and we would expect candidates to have excellent communication skills and experience in Healthcare delivery, as well as having a range of clinical skills which would be transferrable to the service.
Main duties of the job
The post holder will assist the qualified nursing staff in providing a high quality, comprehensive and compassionate nursing service to all patients and users accessing the service. The post holder will ensure a high standard of patient care is maintained in a clean and safe environment which promotes dignity, privacy and respect.
Under appropriate supervision (direct or indirect), the post-holder will assist in the delivery of care planned and assessed by the Registered Nurse, including providing clinical care and performing a range of diagnostic tests and other extended skills.
The post holder will contribute to the service by working under the supervision of the qualified nursing team in activities and tasks in providing high quality, compassionate care. They will undertake delegated tasks, plan and prioritise own delegated work tasks and have an awareness of normal parameters concerning patient wellbeing and report that which is out of normal parameters to the registered professional.
The post holder will assist in the delivery of core programs of clinical care and participate in service improvement and development initiatives. Work within a multi- disciplinary framework
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full s can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for 2 years within the NHS as a band 3 HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).
Details
Date posted
18 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,465 to 26,598 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
C9439-2526-0390
Job locations
Bishop Auckland General Hospital
Cockton Hill Road
Bishop Auckland
County Durham
DL14 6AD
Job description
Job responsibilities
The post holder must have effective communication skills and understand the importance of timely communication.
Establish and maintain good working relationships within a multi-disciplinary team.
Good organizational, time management and problem solving skills
Ability to work effectively within a team and under minimal supervision, as part of the multi-disciplinary team.
Able to demonstrate empathy, sensitivity and compassion towards patients, putting patients at the center of our thinking.
Able to identify, report and seek advice in a situation of risk.
After appropriate training and competency assessment, the post holder will be expected to perform area specific clinical competencies in line with core standards under the direction of a registered professional.
Assist with patient assessment such as taking and recording physiological observations reporting immediately any changes in the patients condition to a registered professional.
Assist in treatment / activities for the patient which may involve accompanying / escorting patients outside the ward environment.
Access computerised records to retrieve personal information, locate and trace medical notes, order bloods etc.
Contribute to clear concise patient records and documentation adhering to national standards and trust policies and procedures.
Contribute to a safe and clean working environment and ensure the clinical area is prepared and maintained as appropriate and in line with the Trust Infection Prevention and Health and Safety Policies.
To assist with the monitoring of equipment and stock as required.
Act in a manner which illustrates respect for privacy, dignity, equality & diversity and confidentiality, and demonstrate excellent customer care.
Ability to undertake appropriate training for required clinical activities, according to workplace area.
Maintain personal and professional development to meet the changing demands of the role, and participate in training activities.
Ensure all mandatory training is undertaken in line with Trust policy.
The post holder will be expected to undertake shift work and work a range of shifts including bank holidays, nights and weekends.
To undertake any other duties that would be a reasonable expectation of the role. Job description
Job responsibilities
The post holder must have effective communication skills and understand the importance of timely communication.
Establish and maintain good working relationships within a multi-disciplinary team.
Good organizational, time management and problem solving skills
Ability to work effectively within a team and under minimal supervision, as part of the multi-disciplinary team.
Able to demonstrate empathy, sensitivity and compassion towards patients, putting patients at the center of our thinking.
Able to identify, report and seek advice in a situation of risk.
After appropriate training and competency assessment, the post holder will be expected to perform area specific clinical competencies in line with core standards under the direction of a registered professional.
Assist with patient assessment such as taking and recording physiological observations reporting immediately any changes in the patients condition to a registered professional.
Assist in treatment / activities for the patient which may involve accompanying / escorting patients outside the ward environment.
Access computerised records to retrieve personal information, locate and trace medical notes, order bloods etc.
Contribute to clear concise patient records and documentation adhering to national standards and trust policies and procedures.
Contribute to a safe and clean working environment and ensure the clinical area is prepared and maintained as appropriate and in line with the Trust Infection Prevention and Health and Safety Policies.
To assist with the monitoring of equipment and stock as required.
Act in a manner which illustrates respect for privacy, dignity, equality & diversity and confidentiality, and demonstrate excellent customer care.
Ability to undertake appropriate training for required clinical activities, according to workplace area.
Maintain personal and professional development to meet the changing demands of the role, and participate in training activities.
Ensure all mandatory training is undertaken in line with Trust policy.
The post holder will be expected to undertake shift work and work a range of shifts including bank holidays, nights and weekends.
To undertake any other duties that would be a reasonable expectation of the role.
Person Specification
Qualifications
Essential

• Relevant NVQ Level 3 or equivalent relevant experience.
• Care Certificate or willingness to complete within first 6 months of commencement in post.
• GCSE equivalent in English and Mathematics.

Desirable

• Short courses relevant to undertake patient and clinical care duties.

Special Skills & Knowledge
Essential

• Good interpersonal skills.
• Able to engage and build effective relationships at all levels.
• Understanding of the role of HCSW.
• Able to work as part of a team.
• Knowledge and understanding of the need for confidentiality.

Desirable

• Knowledge of care and related procedures, clinical observations, relevant legislation.

Special Requirements
Essential

• Self-motivated and able to motivate others.
• Excellent communication & interpersonal skills.
• Reflective practitioner.
• Ability to work in a busy and varied work environment and respond to change.

Desirable

• Be able to offer pastoral care to mentors and students when providing feedback on performance.

Experience
Essential

• Computer skills.
• Ability to learn new skills.

Desirable

• Previous experience in caring for others.
• Previous experience working in the NHS.
• Previous experience working in an Outpatient setting.

Person Specification
Qualifications
Essential

• Relevant NVQ Level 3 or equivalent relevant experience.
• Care Certificate or willingness to complete within first 6 months of commencement in post.
• GCSE equivalent in English and Mathematics.

Desirable

• Short courses relevant to undertake patient and clinical care duties.

Special Skills & Knowledge
Essential

• Good interpersonal skills.
• Able to engage and build effective relationships at all levels.
• Understanding of the role of HCSW.
• Able to work as part of a team.
• Knowledge and understanding of the need for confidentiality.

Desirable

• Knowledge of care and related procedures, clinical observations, relevant legislation.

Special Requirements
Essential

• Self-motivated and able to motivate others.
• Excellent communication & interpersonal skills.
• Reflective practitioner.
• Ability to work in a busy and varied work environment and respond to change.

Desirable

• Be able to offer pastoral care to mentors and students when providing feedback on performance.

Experience
Essential

• Computer skills.
• Ability to learn new skills.

Desirable

• Previous experience in caring for others.
• Previous experience working in the NHS.
• Previous experience working in an Outpatient setting.

Skills Required