Job Description

Job Title:

Healthcare Assistant

Reports to:

Healthcare Assistant Manager

Overview

We are looking for a Healthcare Assistant to join our team predominantly based in our Bristol clinics with occasional travel to Gloucestershire clinics.

Clinics typically run between 8am and 6pm, Monday to Friday. We also run a clinic on a Saturday morning in Bristol which the post holder would support on a rota basis.

No two days are the same and because we run clinics in health locations close to patients homes, travel is involved. These locations are across Bristol, Gloucestershire and Swindon therefore the ability to travel between locations is essential. Please check our website for the full list of locations. We pay mileage and additional travel time, and our logistics team will aim to minimise your travel distances.

We are recruiting for a range of hours from 15 hours per week up to 37.5 hours therefore please state the number of hours and days per week you are looking for in your cover letter when applying.

Our rates of pay are competitive, at 25,750 per annum full time equivalent, you will have 25 days paid holiday per year plus bank holidays (pro rata for part time working) and access to a competitive company pension.

GP Care

We are an award-winning social enterprise based in Bristol, providing high quality diagnostics and short term treatment within the local community.

We work alongside the NHS and other providers and aim to provide high quality care, closer to home and reduce waiting times. We provide services across the Southwest region and pride ourselves on achieving over 95% patient satisfaction.

Job Purpose

As a Healthcare Assistant, you are a key member of our clinical team. Your role will include supporting the smooth running of clinics, providing support to patients and carers to ensure they receive a high quality experience of care and you will be working alongside the multidisciplinary team to undertake a range of procedures.

Working under direct and indirect supervision of registered nurses, medical consultants, GPs, sonographers, vascular scientists and other clinical staff you will be supported to gain competencies across the different services and then undertake a range of different procedures including bladder scanning, taking patient observations, urinary flow testing and other procedures as required.

You will work with the team to ensure the clinics are run in a safe and efficient manner, focusing on personalised approaches to care and enhancing the patient experience.

Key Responsibilities Specific

Assume responsibility for setting up (and sometimes transporting) portable medical and IT

equipment between clinic locations.

Meet, greet, and reassure patients, undertaking initial screening checks as required.

Ensure that the clinic runs smoothly, communicating with MDT colleagues and ensure patients, families and carers are kept informed of any delays in a professional and sensitive manner.

Liaise with clinic location staff (practice or hospital staff) regarding patient arrival and ensure adequate signage to direct patients to our clinic rooms.

Assisting the clinicians in sterile and non-sterile procedures e.g. positioning of patients, setting up trolleys and sterile equipment.

Act as a chaperone and assist during intimate procedures where required.

Maintain patient privacy and dignity for patients at all times and assist patients with dressing and undressing where required.

Moving and handling of patients and equipment in line with risk assessments and company policy.

Disposal of clinical, general and sharps waste in line with agreed policies and procedures at each clinic location.

Maintain a clean, tidy, and safe working environment for patients, visitors and colleagues ensuring all equipment and stock is checked and restocked as necessary

Clean and prepare examination couches and other equipment between patients in line with IPC guidance.

Use the provided computer system to download data, print clinic lists, discharge patients (compile discharge report and email to referring GP) and arrange any rebooking, as required.

Supporting the clinician in use of the computer system that records the patient consultations.

Explain procedures to patients and provide any after care instructions

Hand out patient satisfaction questionnaires and encourage patients to complete and feedback regarding their experience.

Perform additional procedures following training as and when required e.g. bladder scanning, phlebotomy, observations, etc.

Adhering to health and safety and infection control standards, in particular hand and clinic hygiene.

To be able to act quickly in emergencies and following training, to be familiar with emergency procedures, including fire and basic life support.

Governance

Maintain all confidential data and records in line with Information Governance requirements

Report any incidents, complaints or compliments as outlined in GP Care's Incident Reporting Policy

Seek support for self and others following an untoward incident.

Manage and maintain own competence by attending relevant training sessions and updates provided by the Company

Understand your responsibilities and reporting mechanisims in relation to safeguarding

Communication

Ensure effective communication with the team and your line Manager through regular 121s, team meetings and CPD events.

Maintain a friendly, helpful, confident and professional manner at all times to both internal and external contacts.

Engender a culture which ensures that Company values are recognised and maintained

Communicate effectively with patients, families/carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, arrange access to information, support, and other services to aid effective communication.

Greet all patients and visitors to the department with courtesy and respect, being mindful of age specific body language and tone of voice. Demonstrate sensitivity and empathy.

Other

Work flexibly as part of the GP Care team to contribute to the business.

Represent the organisation positively in all contacts both directly to the public and between health professionals and managers.

Apply your best endeavours at all times to add to the service quality, reputation, influence and profitability of the organisation.

Provide support in inducting new members of the team

To wear uniform provided and adhere to company uniform policy.

To perform such other tasks as may reasonably be expected to fulfil the duties for which you are employed

Complete own time record and expenses claims using company software packages.

Confidentiality

In the course of your duties you may have access to confidential material about patients, members of staff or other GP Care business. In no circumstances must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and /or treatment of the patient. If you are in any doubt whatsoever as to the authority of a person or body asking for information of this nature, you must seek advice from your manager. Similarly, no information of a personal or confidential nature concerning individual members of staff should be divulged to anyone without the proper authority having first been given. Failure to observe these rules will be regarded by GP Care as serious or gross misconduct which could result in disciplinary action being taken against you.

Health and Safety/Security

Staff must be aware of and adhere to the provisions of the Health and Safety at Work Act and to ensure their own safety and the safety of colleagues and patients. Staff must also be aware of the action to be taken in the event of a fire. It is the duty of every employee to work in such a way that accidents to themselves and to others are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Employees will, therefore, refer any matters of concern through their respective managers. Similarly, it is each person's responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager.

Sustainability

It is the responsibility of all staff to minimise GP Care's environmental impact wherever possible. This will include recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

Safeguarding Vulnerable Adults and Children

GP Care has in place a Safeguarding Vulnerable Adults and Children Policy, which places a duty upon every employee who has contact with vulnerable adults or children in their everyday work to safeguard and promote their welfare. In the event that you have concerns about possible harm to any vulnerable adult or child you should contact your Manager immediately or in their absence your Senior Manager. The Safeguarding Vulnerable Adults and Children Policy is located on the shared drive and you should ensure you are aware of, understand and comply with its terms.

Equality and Diversity

GP Care has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and the Company's Equality and Diversity Policy.

GP Care positively encourages applications from all sections of the community and values equality and diversity in employment and in the services we provide.

All staff must demonstrate a positive attitude to equality and diversity in relation to colleagues, patients and members of the public and hold personal responsibility for the application of the Equality and Diversity policy on a day-to-day basis. They should not undertake any acts of discriminatory practice during the course of their employment and similarly have a responsibility to highlight any potentially discriminatory practice to their manager or to human resources.

Copies of the Equality and Diversity Policy are available electronically on the Company Server.

Quality

GP Care's overall quality objective is to ensure that we deliver a safe, consistent and sustainable level of service to our clients and patients, and our other organisational stakeholders.

We are committed to continuous improvement and implementing appropriate quality management systems and processes to enable us to achieve this objective.

We therefore:

Work with our patients, clients, regulators and partners to develop our services to meet our mutual needs

Conduct our business in a way that reflects our core values

Create an environment that promotes continuous improvement and knowledge sharing across all stakeholders

Ensure compliance with legal and other applicable standards

Educate and train our people to support the delivery of a consistent and sustainable quality of service

We recognise the importance of monitoring and reviewing our quality management system and through continual monitoring and planned reviews we have the opportunity to identify improvements to our service and maintain compliance with legal and ethical standards. This will effectively provide our

customers with the confidence that the provision of service will be delivered consistently to predetermined standards.

GP Care's Quality Objectives are as follows:

To consistently provide a safe, clinically robust service in line with the requirements of our regulators, patients and clients

To consistently achieve our contractual KPIs

To consistently deliver the expected patient experience

To ensure high levels of service efficiency

To ensure that our employees and sub-contractors have the appropriate skills, experience, training, equipment, systems and processes to deliver the service

To ensure that our employees and sub-contractors are engaged and motivated to deliver the service as required

To deliver our services in a financially sustainable manner

All employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.

Location

You will travel between various Bristol clinic locations with some visits required to the Company's Head Office, currently based at 160 Aztec West, Bristol BS32 4TU and our Gloucestershire clinic locations.

This job description may be reviewed in the light of changing service needs. Any changes will be fully discussed with the post holder. The post holder may also be required to carry out other work appropriate to the grade of the post.

Job Types: Part-time, Permanent

Pay: 13.20 per hour

Benefits:

Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free or subsidised travel Health & wellbeing programme Life insurance On-site parking Sick pay
Schedule:

10 hour shift 8 hour shift Day shift Monday to Friday Overtime
Licence/Certification:

full UK driving licence? (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Application deadline: 03/08/2025